Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Joanna Sandoval Gutierrez

Phoenix

Summary

Dynamic professional with strong organizational skills and a commitment to customer satisfaction, honed at Southwest Concrete & Paving Co. Proven ability to multitask and maintain accurate records while providing exceptional service. Fluent in multiple languages, I excel in fostering relationships that drive repeat business and enhance client experiences.

Overview

3
3
years of professional experience

Work History

Phone Receptionist

Southwest Concrete & Paving Co.
05.2023 - 01.2025
  • Answered incoming calls, directing inquiries to appropriate personnel.
  • Maintained accurate records of client interactions and communications.
  • Provided administrative support by handling correspondence and documentation.
  • Assisted in maintaining office organization and cleanliness for optimal workflow.
  • Efficiently transferred calls between internal lines while minimizing disruption to both parties involved in the conversation.

Sales Associate

Superstar Carwash
08.2021 - 02.2023
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Operated carwash equipment safely and efficiently, ensuring high-quality service delivery.
  • Maintained cleanliness of work area and equipment to uphold company standards.
  • Assisted in training new staff on operational procedures and safety protocols.
  • Built relationships with customers to encourage repeat business.

Education

High School Diploma -

Sunrise Mountain High School
Peoria, AZ

Skills

  • Strong organizational skills
  • Empathy and patience
  • Stress tolerance
  • Data entry proficiency
  • Fluent in multiple languages
  • Customer service
  • Multitasking Abilities
  • Reliable and punctual
  • Customer satisfaction

Languages

Spanish
Native or Bilingual

Timeline

Phone Receptionist

Southwest Concrete & Paving Co.
05.2023 - 01.2025

Sales Associate

Superstar Carwash
08.2021 - 02.2023

High School Diploma -

Sunrise Mountain High School
Joanna Sandoval Gutierrez