Joanna Sandoval Gutierrez
Phoenix
Summary
Dynamic professional with strong organizational skills and a commitment to customer satisfaction, honed at Southwest Concrete & Paving Co. Proven ability to multitask and maintain accurate records while providing exceptional service. Fluent in multiple languages, I excel in fostering relationships that drive repeat business and enhance client experiences.
Overview
3
3
years of professional experience
Work History
Phone Receptionist
Southwest Concrete & Paving Co.
05.2023 - 01.2025
- Answered incoming calls, directing inquiries to appropriate personnel.
- Maintained accurate records of client interactions and communications.
- Provided administrative support by handling correspondence and documentation.
- Assisted in maintaining office organization and cleanliness for optimal workflow.
- Efficiently transferred calls between internal lines while minimizing disruption to both parties involved in the conversation.
Sales Associate
Superstar Carwash
08.2021 - 02.2023
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Operated carwash equipment safely and efficiently, ensuring high-quality service delivery.
- Maintained cleanliness of work area and equipment to uphold company standards.
- Assisted in training new staff on operational procedures and safety protocols.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Sunrise Mountain High School
Peoria, AZSkills
- Strong organizational skills
- Empathy and patience
- Stress tolerance
- Data entry proficiency
- Fluent in multiple languages
- Customer service
- Multitasking Abilities
- Reliable and punctual
- Customer satisfaction
Languages
Spanish
Native or Bilingual
Timeline
Phone Receptionist
Southwest Concrete & Paving Co.
05.2023 - 01.2025
Sales Associate
Superstar Carwash
08.2021 - 02.2023
High School Diploma -
Sunrise Mountain High School