Joanna White
Surprise
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Dental Receptionist
Pleasant Pediatric Dentistry
12.2018 - 01.2020
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Scheduled patient appointments and followed up with reminder phone calls.
- Managed office bookkeeping with insurance billing and patient payments.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
Front Desk Clerk
Hotel in Pisa
01.2014 - 07.2019
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collected room deposits, fees, and payments.
- Collaborated with housekeeping staff to ensure room availability and cleanliness for incoming guests.
- Stayed knowledgeable about hotel services, local attractions, and events to provide accurate information to guests upon request.
Education
High School Diploma -
Penn Foster High School
Scranton, PA02-2008
Skills
- Phone and email etiquette
- Excellent multitasking capability
- Appointment scheduling
- Payment processing
- Insurance verification
- Customer service
- Payment scheduling and collection
- Insurance authorizations
- Microsoft Excel
- Fast typing speed
Certification
- Certified Dental Assistant
Timeline
Dental Receptionist
Pleasant Pediatric Dentistry
12.2018 - 01.2020
Front Desk Clerk
Hotel in Pisa
01.2014 - 07.2019
High School Diploma -
Penn Foster High School
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