Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
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Joanne Kabat

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Summary

Versatile insurance claims adjuster and supply chain logistics professional with over 3 years of experience in fast-paced environments. Demonstrates strong communication skills and an exceptional ability to build rapport with clients and colleagues alike, leading to enhanced customer satisfaction. Recognized for resolving complex issues efficiently while quickly adapting to new challenges. Aiming to contribute expertise in customer service and problem-solving to drive organizational success.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Business Logistics Coordinator

ADP
09.2022 - 03.2025
  • Company Overview: Placement at Verizon Supply Chain.
  • Oversaw logistics and shipping operations for streamlined coordination.
  • Exhibited advanced skills in Microsoft Office while building effective partnerships with carriers to improve supply chain processes.
  • Directed creation of standardized ticket resolution workflows, boosting operational efficiency.
  • Designed training sessions to standardize communication, leading to better customer resolutions.
  • Resolved logistics concerns efficiently to maintain positive client interactions.
  • Worked alongside operations, customer service, IT, billing, and compliance partners to streamline logistics processes.
  • Maintained service commitments by managing high ticket volumes efficiently.
  • Showcased strong problem-solving abilities while working with teams.
  • Organized and executed customer-focused solutions within strict time limits.
  • Streamlined inventory management through analytical expertise and SAP systems.
  • Attained a role with Verizon's Supply Chain team.

Senior Auto Liability Adjuster

Bristol West/Farmers Insurance
07.2021 - 09.2022
  • Handled negotiations concerning liability exposures on behalf of policyholders.
  • Clarified insurance policies and facilitated client comprehension of claims operations.
  • Resolved bodily injury cases through detailed documentation and comprehensive interviews.
  • Organized inspection schedules involving clients and claimants.
  • Acted as a bridge for addressing issues with customer losses.
  • Facilitated orderly collection of information for legal cases.
  • Achieved favorable settlements by engaging in effective direct conversations with claimants.
  • Evaluated case documentation for determining suitable compensation.
  • Monitored and adapted to current trends in vehicle maintenance techniques.
  • Ensured fiduciary obligations were met by effectively analyzing claims and controlling disbursements.

Claims Associate

Sedgwick
07.2019 - 06.2021
  • Managed general liability claims for property damage and product-related incidents for Albertsons/Safeway Grocery Chain
  • Verified benefit eligibility through systematic claim evaluations, ensuring industry-standard compliance.
  • Decreased claim payments by conducting detailed investigations, guaranteeing just resolutions and fulfilling fiduciary obligations.
  • Facilitated clear communication with claimants and third-party vendors through phone and email.
  • Performed detailed evidence collection ensuring preservation of required documents.
  • Achieved excellence in claims adjudication by maintaining high documentation standards.

Team Member/Independent Surveyor

Move Management Group
07.2014 - 06.2019
  • Collaborated with contractors for efficient assignment of relocation services.
  • Maintained optimal service delivery while working remotely with a cross-functional team.
  • Executed detailed site assessments to plan logistics and estimate shipping volumes.
  • Created organized spreadsheets summarizing essential information on shipping resources, workforce allocation, and expenses.
  • Achieved audit compliance by keeping shipment weights estimated within an 8% margin.

Education

Associate of Arts - Education

Maricopa Community College System
AZ

Skills

  • Claims Administration
  • Supply Chain Coordination
  • Customer Service Excellence
  • Advanced Microsoft Office Skills
  • Experienced with SAP Modules
  • Problem-Solving Expertise
  • Concise Messaging
  • Effective Team Engagement
  • Training and Development
  • Supply Chain Coordination

Certification

Arizona Property and Casualty License, Current

Timeline

Business Logistics Coordinator

ADP
09.2022 - 03.2025

Senior Auto Liability Adjuster

Bristol West/Farmers Insurance
07.2021 - 09.2022

Claims Associate

Sedgwick
07.2019 - 06.2021

Team Member/Independent Surveyor

Move Management Group
07.2014 - 06.2019

Associate of Arts - Education

Maricopa Community College System

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Joanne Kabat