Jocelin Diaz-Hernandez
Phoenix
Summary
Versatile and dynamic, with a proven track record at the Army for enhancing operational efficiency through expert unmanned aerial vehicle operation and strategic data analysis. Excelled in high-pressure environments, showcasing exceptional problem-solving and teamwork skills. Skilled in telemetry monitoring and fostering collaboration, significantly contributing to mission success and continuous improvement efforts.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Unmanned Aerial Vehicle Operator
Army
06.2019 - Current
- Supported disaster relief efforts with timely aerial reconnaissance data that aided in resource allocation decisions for affected areas.
- Demonstrated adaptability during changing mission parameters by quickly adjusting flight plans and strategies as needed.
- Conducted post-mission analysis of collected data, improving future operational planning through lessons learned.
- Contributed to successful mission outcomes by effectively coordinating with ground support personnel and maintaining open communication channels.
- Increased overall team situational awareness by sharing vital information gathered from aerial reconnaissance efforts.
- Communicated with air traffic control regarding takeoff and landing, flight pattern changes and emergencies.
Restaurant Hostess
Holiday Inn Salt Lake City-airport West
06.2018 - 02.2019
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
Shift Leader
Crumbl Cookies
07.2018 - 11.2018
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
Shift Leader
Rumbi Island Grill
12.2016 - 01.2018
- Facilitated team building activities, strengthening cohesion and productivity of team.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
- Monitored and analyzed sales data to identify trends and adjust strategies accordingly.
Cook
Lagoon Amusement Park
06.2016 - 11.2016
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Education
High School Diploma -
Woods Cross High School
Woods Cross, UT06-2019
Skills
- Training and mentoring
- Record keeping and reporting
- Telemetry monitoring
- Continuous improvement mindset
- Emergency response preparedness
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Reliability
- Excellent communication
Certification
Dental Support Technician course ( Final exam scheduled for January2025)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
- Enjoy participating in [activity] for overall physical and mental well-being
- Cooking
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Road Trips
- Reading
Timeline
Unmanned Aerial Vehicle Operator
Army
06.2019 - Current
Shift Leader
Crumbl Cookies
07.2018 - 11.2018
Restaurant Hostess
Holiday Inn Salt Lake City-airport West
06.2018 - 02.2019
Shift Leader
Rumbi Island Grill
12.2016 - 01.2018
Cook
Lagoon Amusement Park
06.2016 - 11.2016
Dental Support Technician course ( Final exam scheduled for January2025)
High School Diploma -
Woods Cross High School
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