Jocelyn Fontes
Tucson
Summary
Detail-oriented Behavioral Health Specialist with experience in patient scheduling, front desk operations, and administrative support within healthcare settings. Skilled in managing multi-line phone systems, coordinating appointments, maintaining accurate documentation, and supporting multidisciplinary teams. Known for strong communication skills, professionalism, and the ability to maintain efficiency in fast-paced clinical environments.
Overview
11
11
years of professional experience
Work History
Behavioral Health Specialist
Casa De Los Ninos
Tucson, AZ
04.2024 - Current
- Coordinate and schedule client appointments for behavioral health services
- Support psychiatrists, psychologists, and social workers with administrative tasks
- Participate in patient assessments and clinical visits
- Maintain accurate documentation in electronic systems
- Manage high-volume incoming calls and route to appropriate departments
- Greet and assist clients while maintaining confidentiality and professionalism
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Processed insurance verifications and patient registration forms accurately and promptly.
- Trained new reception staff on office protocols and customer service standards to maintain quality service.
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Small Business Owner
Treat Maker
Tucson, AZ
05.2023 - Current
- Manage daily business operations, client relations, and financial tracking
- Maintain accurate records of transactions and inventory
- Develop and sustain strong customer relationships
- Established vendor relationships to secure quality ingredients at competitive prices.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
Cashier
Ace Hardware
Tucson, AZ
08.2023 - 11.2023
- Processed customer payments, returns, and exchanges accurately
- Delivered friendly and efficient customer service
- Assisted with opening/closing procedures and store organization
- Maintained organized checkout area to enhance operational efficiency.
- Trained new cashiers on register operations and customer service protocols.
- Resolved customer complaints promptly, enhancing overall satisfaction levels.
Caregiver
Villas
Tucson, AZ
05.2015 - 08.2015
- Monitored patient condition and documented observations
- Ensured cleanliness and safety of living environments, adhering to health regulations.
- Provided compassionate support to elderly residents
- Assisted residents with daily living activities, enhancing their quality of life and independence.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted patients with self-administered medications.
Education
High School Diploma -
Palo Verde Magnet High School
Tucson, AZ05-2020
Skills
- Bilingual: Spanish (Fluent)
- Works well Under Pressure
- Multitasker
- Organization skills
- Time management
- Appointment scheduling
- Data inputting
- Office administration
- Spreadsheet tracking
- Multi-line phone system operation
- Strong work ethic
- Reliability and punctuality
Languages
Spanish
Full Professional
Timeline
Behavioral Health Specialist
Casa De Los Ninos
04.2024 - Current
Cashier
Ace Hardware
08.2023 - 11.2023
Small Business Owner
Treat Maker
05.2023 - Current
Caregiver
Villas
05.2015 - 08.2015
High School Diploma -
Palo Verde Magnet High School