Jocelyn Holmes
Mesa
Summary
Highly skilled Records Specialist with extensive experience in managing and processing complex police records for the Mesa Police Department. Proficient in using advanced Records Management Systems, including DMS, PIMS, iLeads, Versaterms, and JWI. Demonstrates a strong background in conducting criminal history and background checks for various purposes, and skilled in redacting sensitive information to comply with legal requirements. Recognized for meticulous attention to detail and quality control in reviewing police reports, ensuring adherence to departmental standards. Offers comprehensive public service, including portal guidance, case information, and bond outs. Experienced in victim advocacy and crisis intervention, providing essential support and resources. Bilingual in English and Spanish, excelling in both oral and written communication. Dedicated to maintaining the highest standards of confidentiality and accuracy in all records management functions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Records Specialist II
Mesa Police Department
11.2023 - Current
- Proficient in the use of various Records Management Systems such as DMS, PIMS, iLeads, Versaterms, JWI simultaneously
- Process Criminal History/ Background checks for FBI, Military, Employment & LE Officers purposes
- Skilled in researching and providing various reports for public requests and other agencies, including law enforcement officers.
- Manage electronic copy requests for Police and CAD reports, ensuring redactions comply with requestor needs and incident complexity (Simple/Complex Incidents, Criminal/Civil Offenses).
- Review incoming electronic police reports for accuracy, completeness, and compliance with departmental requirements and procedures. Authorized to correct errors and request corrections from originating officers.
- Redact copy request in compliance to the Requestor, Complex Incidents, Simple Incident, Criminal offense and Civil offense
- Provide public service in areas such as Portal guidance, Case information, Bond Outs.
- Utilize various systems to retrieve and verify information for officers, making necessary adjustments and ensuring correct police report numbering and titling.
Victim Advocate Program Specialist
MCCS Okinawa, MCB Camp Butler
07.2020 - 11.2021
- Provided direct and indirect services to over 50 victims of sexual assault, through advocacy and resource information, ensuring compliance with Department of Defense (DoD), Department of Navy (DON), and United States Marine Corps policies and directives
- Advocated for over victims by providing support and guidance which addressed immediate needs, safety planning, and accompanying the victim through medical and investigative procedures, court/administrative proceedings, and related processes
- Acted as a liaison with military and civilian organizations to ensure safety and coordinated treatment services are provided to the victim (i.e., medical, counseling, legal, and Chaplain related services)
- Provided programming support and oversight of Sexual Assault Victim Advocates for the Eastern-Asian regions of Okinawa, Japan, Shizuoka, Japan, Iwakuni, Japan, South Korea, and Guam
- Supported the installation and organizational Sexual Assault Response Coordinators to ensure a 24/7 response capability for victims of sexual assault which resulted in a 100% response rate for victims
- Facilitated and assisted with briefings and trainings to organization and other military agencies/personnel on Sexual Assault Prevention & Response (SAPR), promoting bystander intervention, healthy interactions and strategies to reduce incidences of initial and reoccurring sexual assault
- Access to the Defense Sexual Assault Incident Database, as required for timely collection of specified data for input
- Maintained mutual communication with Japanese local organizations and Japan’s police force, allowing for direct communication with victims of crime
- Assisted with facilitating regional SAPR Program installation multidisciplinary case management group and completing all taskers with nexus to sexual assault in collaboration with regional leadership and stakeholders, managing and monitoring SAPR program budget, for supplies, training and materials for all organizations located in the Okinawa and Japan region
- Oversaw and championed marketing and promotion of the SAPR Program, encouraging victims to come forward for service
- Promoted and performed awareness of sexual assault prevention outreach activities in preparation and implementation of the Sexual Assault Awareness Month campaign
- Served in an “on call” duty status outside of normal work hours; holding and staffing the regional 24/7 Support line duty which resulted in over 1,000 work hours spent in support of sexual assault hotline coverage
- Handled sensitive information that is proprietary, privileged, and confidential, covered by the Privacy Act, 5 USC 552(a).
Behavioral Health Family Advocacy Administrative Clerk
MCCS Okinawa, MCB Camp Butler
08.2019 - 07.2020
- Well versed in multiple programs MS Word, Excel, PowerPoint, Access & DOD-CMS
- Experience with checking in walk in clients and Domestic Violence clients at the Family Advocacy office
- Prepared copies of Freedom of Information Act FOIA documents and NCIS Reports
- Assisted with the Family Advocacy Committee and have knowledge of Domestic violence, Child Abuse and Spouse Abuse
- Filed and created folders for Case Managers
- Attended and prepared documents for Incident Determination Committee meetings
- Effectively communicated with high-risk clients in critical situations
- In constant communication with all Military personals including higher ranking officials via email and phone
- Very knowledgeable on all community resources and services offered through Behavioral Health such as Prevention, Community Counseling Program, Substance Abuse Counseling Center, and Victim Advocate
- Screen phone calls and direct them to the delegated program department.
Health Benefit Auditor
Paychex BeneTrac
03.2016 - 11.2018
- Managed employees medical, dental, life, accident and disability benefits enrollment, revision and termination
- Ensured all benefits and other supplemental benefits information on BeneTrac database are current and accurate
- Performed initial site reconciliations and makes technical updates as needed to ensure accuracy of data
- Processed all Cobra termination/status changes to ensure company is compliant with federal regulations
- Audit old & current insurance bills to ensure they are correct and up to date.
Education
Master of Science - Forensic Science
National University
San Diego, CA05.2023
Bachelor of Arts - Criminal Justice
Berkeley College
Woodbridge, NJ06.2014
Skills
- Records Management Systems
- Oral & Written Communication
- Quality Control
- Leadership
- Analytical Skills
- Attention to details
- Interpersonal Skills
- Bilingual(English/Spanish
Certification
- National Organization for Victim Assistance - Victim Assistance, 04/2020
- DoD Adjudicated background investigation Tier-3 level, 07/2020
- Graduate Certificate in Forensic and Crime Scene Investigation, 06/2020
Volunteer Experience
- Family Advocacy Program STOP Domestic Violence, 2018
- Community Counseling Program 5K Run, Suicide Awareness, 2020
- MCCS Health Promotions & Behavioral Health Dance, 2020
- Sexual Assault Awareness Prevention Month (SAAPM) Awareness Events 04/2022
Timeline
Records Specialist II
Mesa Police Department
11.2023 - Current
Victim Advocate Program Specialist
MCCS Okinawa, MCB Camp Butler
07.2020 - 11.2021
Behavioral Health Family Advocacy Administrative Clerk
MCCS Okinawa, MCB Camp Butler
08.2019 - 07.2020
Health Benefit Auditor
Paychex BeneTrac
03.2016 - 11.2018
Master of Science - Forensic Science
National University
Bachelor of Arts - Criminal Justice
Berkeley College
- National Organization for Victim Assistance - Victim Assistance, 04/2020
- DoD Adjudicated background investigation Tier-3 level, 07/2020
- Graduate Certificate in Forensic and Crime Scene Investigation, 06/2020
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