Jocelyn Hughes
Tucson
Summary
Skilled Crew Member Trainer with background in training and developing new hires for optimum productivity. Strengths include mastery of high-quality customer service, ability to foster teamwork, and proficiency in ensuring safety procedures. Known for innovative strategies that have positively transformed work environments, leading to increased efficiency and improved employee morale.
Overview
3
3
years of professional experience
Work History
Crew Member/ Trainer
Raising Cane's Restaurants
Tucson
09.2022 - Current
- Instructed trainees in food safety practices such as proper hand-washing, food storage temperatures, and avoiding cross contamination.
- Maintained detailed records of all employees' progress throughout their training period.
- Observed staff during shift work to identify areas for improvement and provide feedback accordingly.
- Helped troubleshoot any issues that arose during shifts or transactions.
- Encouraged a positive working environment through regular one-on-one meetings with each trainee.
- Provided training to new crew members on proper customer service techniques and store policies.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Served food quickly for positive guest experiences.
- Utilized strong multitasking skills to handle simultaneous customer calls and inquiries with professionalism.
Education
High School Diploma -
Sunnyside High School
Tucson 05-2024
Bachelor of Public Health -
University of Arizona
Tucson, AZ05-2028
Skills
- Excellent customer service
- Effective communication
- Close attention to detail
- Multitasking and time management
- Computer/data entry
- Team collaboration
- Conflict resolution
- Professional appearance and conduct
References
References available upon request.
Timeline
Crew Member/ Trainer
Raising Cane's Restaurants
09.2022 - Current
High School Diploma -
Sunnyside High School
Bachelor of Public Health -
University of Arizona
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