Jocelyn Reynoso
Globe,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office, Cerner, and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.
Overview
17
17
years of professional experience
1
1
Certification
Work History
ER Registration Clerk
Cobre Valley Regional Medical Center
03.2021 - Current
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
- Assisted other Registration Clerks with front desk duties, answering questions and accurately using the reservation system.
- Explained form wording to patients to help each understand the information required.
- Operated standard office software applications to compile data and prepare information and correspondence.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Received, recorded, and addressed incoming and outgoing communication via telephone and email.
- Received ambulance, and processed patients in an emergency
- Answered phone calls and messages for multiple physicians at an emergency medical facility, scheduling appointments, and handling patient inquiries.
Registrar
Dignity Health
07.2020 - 11.2021
- Verified paperwork accuracy and checked for completion prior to processing.
- Registered individuals for services, moving over 100 applications through processing a day.
- Exceeded department-specific productivity standards, collection targets, quality audit scores for accuracy productivity and collection standards for registrations and insurance verifications.
- Issued receipts and completed cash balance sheets in specified areas.
- Facilitated scheduling in identified areas for ancillary testing.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Contacted hospitals to confirm patients' medical histories and prevent inaccurate diagnoses and treatments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Managed office bookkeeping with insurance billing and patient payments.
- Carried out front office duties utilizing data entry skills in framework of medical database.
Surgical Coordinator/Technician
M&M Eye Institute
09.2015 - 06.2019
- Measured and recorded color vision and acuity testing and performed lensometry and sit-lamp examinations to assist technicians with appointment load
- Provided clerical and administrative assistance, including scheduling patients and explaining surgical procedure, to maintain optimal patient flows
- Optimized schedule and enhanced patient safety by maintaining clean, safe and well-organized examination rooms
- Administered anesthetic drops and positioned patients for successful laser treatment procedures
- Conducted thorough reviews of surgical plans and patient charts to prepare accurate patient paperwork
- Maintained regular contact with clients and identified opportunities to deliver added value to client relationships
- Developed strategy and managed market communications that drove product demand
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction
- Received incoming calls and messages and addressed or triaged phone requests
- Managed quality assurance program including on-site evaluations, internal audits, and customer surveys
- Developed and executed plans to monitor standard process adherence
- Assisted Surgeon during examinations and surgeries by passing instruments, obtaining supplies, and supporting patient needs
- Coordinated with facilities to set up surgeries for hundreds of patients, for different eye surgeries.
Sales Representative
Dillard's
09.2014 - 03.2015
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics for products
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands
- Adapted sales techniques to specific clients and promoted products based on individualized client needs
- Utilized various sales techniques to develop relationships with customers and drive sales
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
- Performed cold-calling and follow-ups with leads to secure new revenue
Manager
Chalos
05.2007 - 07.2014
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
- Trained and guided team members to maintain high productivity and performance metrics
- Optimized customer support by establishing collaborative service environment
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Responded to customer requests for products, services and company information
Education
Associate of Arts - Nursing
Eastern Arizona College
Thatcher, AZ05.2024
Associate of Arts - General Studies
Yavapai College
Prescott, AZ05.2022
GED -
Globe High School
Globe, AZ2005
Skills
- Sterilization techniques
- Guest flow management
- Extremely organized
- Claims review
- Computer proficient
- Medical terminology knowledge
- Multi-line phone talent
- Good listening skills
- MS Office proficiency
- Data entry
- Administrative support
- Articulate and well-spoken
- Scheduling
- HIPAA Compliance
- Electronic Recordkeeping
- Medical Coding
- Documentation Review
- Adaptability and Flexibility
- Time Management
- Clinical Support
- Medical Recordkeeping
- ACLS Certified
- BLS Certified
- Task Prioritization
- Care Plan Adherence
- Healthcare ethics
- Patient support
- CNA Certification
- EHR Software
Certification
- Heart Saver/AED Certification
- Certified Nurses Aide
- BLS
- ACLS
Timeline
ER Registration Clerk
Cobre Valley Regional Medical Center
03.2021 - Current
Registrar
Dignity Health
07.2020 - 11.2021
Surgical Coordinator/Technician
M&M Eye Institute
09.2015 - 06.2019
Sales Representative
Dillard's
09.2014 - 03.2015
Manager
Chalos
05.2007 - 07.2014
Associate of Arts - Nursing
Eastern Arizona College
Associate of Arts - General Studies
Yavapai College
GED -
Globe High School
- Heart Saver/AED Certification
- Certified Nurses Aide
- BLS
- ACLS
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