Jodee Hawkins
Whiteriver
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
13
13
years of professional experience
Work History
Case Manager
Apache Behavioral Health Services
Whiteriver
07.2023 - Current
- Attended training sessions centered around effective case management strategies.
- Supported family members by providing information on local support groups.
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Maintained accurate case records and documentation according to agency guidelines.
- Monitored client progress through regular follow-up contacts.
- Collaborated with other service providers to ensure continuity of care for clients.
- Conducted home visits to assess the safety of living environments for clients.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
Certified Nursing Assistant
Community Health Representative
Whiteriver
09.2022 - 07.2025
- Provided training sessions on proper hygiene techniques for staff members working in clinical settings.
- Prepared educational materials for distribution in schools and other venues addressing public health topics.
- Developed and implemented health education programs for at-risk populations.
- Participated in various outreach activities to promote healthy behaviors among target populations.
- Collaborated with medical professionals and other stakeholders to develop evidence-based strategies for improving public health outcomes.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Transported residents within the facility as needed.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Educated patients on self-care techniques that would help them maintain their independence.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
Certified Nursing Assistant
Haven of showlow
Show Low
02.2022 - 06.2022
- Administered medications as directed by registered nurse or physician.
- Took temperature readings orally or rectally as instructed by the RN or MD.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Provided comfort measures such as back rubs and positioning pillows for added comfort.
- Cleaned and sanitized patient rooms according to established protocols.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Assisted with admission procedures such as gathering personal data from the patient's chart.
- Responded quickly to emergency situations involving sudden illness or injury.
- Provided emotional support to family members regarding end-of-life decisions.
- Transported patients to treatment units, using wheelchair or stretcher.
- Participated in educational programs related to nursing assistant skills development.
- Observed patients for any changes in their physical or mental condition.
- Reported changes in patient condition to registered nurse or physician.
- Collected specimens for testing purposes upon request from physicians or nurses.
- Answered call lights promptly and responded to patient needs accordingly.
- Served meals to patients in their rooms and assisted with feeding when needed.
Office Assistant
Rainbow Treatment Center
Whiteriver
07.2021 - 02.2022
- Greeted visitors in a professional manner and provided assistance when necessary.
- Maintained an organized filing system of paper documents and electronic files.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Answered phone calls and directed them to appropriate personnel.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
- Provided administrative support to multiple departments as needed.
- Assisted in the development and implementation of office policies and procedures.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Managed inventory of office supplies and placed orders when needed.
- Assisted with special projects as needed by researching information on the internet or through other sources.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
Administrative Assistant
Division Of Health Programs
Whiteriver
07.2020 - 06.2021
- Greeted visitors and provided general information about the company.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Conducted research on various topics as requested by management.
- Managed office supplies inventory and placed orders when necessary.
- Developed and maintained filing systems for confidential documents and records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Facilitated communication between different departments within the organization.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
Medical Records Technician
Indian Health Service
Whiteriver
01.2013 - 04.2020
- Maintained confidentiality of all medical information in accordance with HIPAA regulations.
- Retrieved archived records upon request from authorized personnel or departments.
- Answered inquiries from healthcare providers regarding document retrieval procedures.
- Generated reports on patient demographics and diagnoses for administrative use.
- Scanned, indexed, and electronically stored documents into the electronic health record system.
- Assisted physicians with retrieving old medical records for reference purposes.
- Organized physical files by assigning appropriate labels and codes in accordance with departmental protocols.
- Performed quality checks on medical chart entries for completeness and accuracy of data entered.
- Reviewed and verified accuracy of patient records.
- Prepared forms for legal documents related to birth registrations.
- Coordinated activities between various departments within the hospital and healthcare facility that are involved in the process of registering births.
- Compiled and maintained records of births, deaths, marriages, divorces, adoptions, paternity acknowledgments and fetal death certificates.
- Provided guidance to parents regarding the completion of birth registration forms.
- Developed training materials regarding proper protocol for collecting information required on birth certificates.
- Provided customer service support by answering questions or providing advice about obtaining certified copies of vital records.
Education
High School Diploma -
Riverside Indian School
Anadarko, OK05-2004
Some College (No Degree) - Nursing Assistant
Northland Pioneer College
Anadarko, OKSkills
- Case management
- Service planning
- Documentation management
- Community outreach
- Data entry
- Effective communication
- Client relationship management
- Multitasking Abilities
- Team collaboration
- Stakeholder engagement
- HIPAA compliance
Timeline
Case Manager
Apache Behavioral Health Services
07.2023 - Current
Certified Nursing Assistant
Community Health Representative
09.2022 - 07.2025
Certified Nursing Assistant
Haven of showlow
02.2022 - 06.2022
Office Assistant
Rainbow Treatment Center
07.2021 - 02.2022
Administrative Assistant
Division Of Health Programs
07.2020 - 06.2021
Medical Records Technician
Indian Health Service
01.2013 - 04.2020
High School Diploma -
Riverside Indian School
Some College (No Degree) - Nursing Assistant
Northland Pioneer College
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