Summary
Overview
Work History
Education
Skills
Timeline
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Jodye Brown

Phoenix

Summary

Dynamic Customer Service Representative with proven expertise at Calibrus in resolving conflicts and enhancing customer satisfaction. Skilled in active listening and complaint resolution, I efficiently handled escalated calls, ensuring satisfactory outcomes for both clients and the company. Proficient in data entry and payment processing, I thrive in high-pressure environments.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Calibrus
03.2018 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Phlebotomist

Sonora Quest Laboratories
02.2022 - 03.2023
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.

Education

Studying For Associates - Chemical Dependency

Maricopa Community Colleges, Rio Salado Community College
Tempe, AZ
08.2028

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Payment processing
  • Scheduling
  • Appointment scheduling
  • Order processing
  • Microsoft PowerPoint
  • Data collection
  • Follow-up skills
  • Microsoft outlook
  • Complaint resolution

Timeline

Phlebotomist

Sonora Quest Laboratories
02.2022 - 03.2023

Customer Service Representative

Calibrus
03.2018 - Current

Studying For Associates - Chemical Dependency

Maricopa Community Colleges, Rio Salado Community College

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Jodye Brown