JOEL ALONSO
Tolleson
Summary
Professional support specialist bringing valuable experience in diagnosing and resolving technical issues over 17+ years. Known for strong focus on team collaboration and achieving results, consistently adapting to changing needs. Proficient in customer service, managing a team, technical troubleshooting, and effective communication all within Aerospace. Main focuses on Aircraft Maintenance, Quality and FAA regulations. Demonstrates strong leadership and decision-making skills, effectively guiding teams to achieve superior quality
standards and best Aerospace maintenance practices.
Overview
17
17
years of professional experience
Work History
Sr Tech Support Professional - A&P
Honeywell Aerospace Global Headquarters
04.2025 - Current
- Honeywell Aerospace Technical Support Engineer with strong mechanical, electrical, engine, and APU expertise to deliver high-impact remote and on-site technical support for Commercial, Business and General Aviation (BGA) customers across the Americas.
- Serve as Subject Matter Expert for customer technical issues on Honeywell Auxiliary Power Units (APUs), engines, and airframe systems.
- Document solutions, create knowledge base content, and support internal technical documentation.
- Ensure high levels of customer satisfaction through professional, empathetic communication.
- Troubleshoot and resolve engine, APU, Electrical and mechanical system issues via phone, email, and on-site visits as needed.
- Provide AOG and on-wing support, both routine and urgent.
- Analyze and resolve complex technical issues, ensuring timely and effective solutions.
- Collaborate with cross-functional teams to improve reliability and customer satisfaction.
Sr. Quality Engineer Supervisor
Honeywell Aerospace Global Headquarters
07.2023 - 04.2025
- Provided leadership and operational oversight for a team of 55 Return-to-Service Inspectors and 15 NDT Inspectors on the shop floor.
- Conduct daily team communications addressing quality escapes, priority planning, coverage requirements, HS&E initiatives, and HR matters.
- Provide daily briefings to site leadership on quality performance, emerging quality concerns, quality escapes, and overall productivity.
- Evaluate customer escapes and escalations, develop temporary and permanent corrective actions, and drive successful implementation to prevent recurrence.
- Provide support during customer and FAA audits while also leading and performing on-site internal audits.
- Deliver structured training for new Inspectors covering Aerospace Procedures, Guidelines, Work Instructions, Standard Operating Sheets, and FAA regulations (14 CFR Parts 145, 65, and 43), facilitating their progression toward obtaining repairman certificates.
- Mentor and direct multifaceted inspection teams, championing quality excellence, boosting operational efficiency, and safeguarding compliance with FAA standards.
- Evaluate quality performance metrics, deliver data-driven insights to leadership, and execute corrective actions to resolve customer escalations and eliminate quality escapes.
- Drive a continuous improvement culture by engaging inspection teams and site leadership in daily discussions focused on quality performance, safety practices, and HSE matters.
- Enhance operational efficiency by managing workforce scheduling, including overtime, holiday coverage, and timesheet approvals.
- Direct and mentor inspection teams to achieve high-quality standards and FAA compliance. Leverage data analysis to identify issues, present findings, and implement effective corrective actions.
Quality Engineer Supervisor
Honeywell Aerospace Global Headquarters
07.2021 - 07.2023
- Leader for a team of 48 final inspectors on the shop floor.
- Deliver quality oversight and strategic decision-making for the Final Inspection team, maintaining urgency to meet deadlines and operational targets.
- Streamlined inspection processes, improving efficiency and productivity while consistently achieving or surpassing quality standards.
- Built strong cross-functional partnerships to address complex quality challenges and mentored team members, driving skill development and professional growth.
- Leveraged quality data analysis to identify and prevent potential issues, implementing strategic, data-driven initiatives to enhance product quality.
- Spearheaded continuous improvement initiatives and introduced novel quality assurance methods, driving increased efficiency and improved product reliability.
Inspector IV - Propulsion Engines
Honeywell Aerospace Global Headquarters
12.2018 - 07.2021
- Served as Lead Inspector overseeing the successful transition of Chinook T55 engines from the sister site, Greer R&O to Phoenix R&O.
- Created and refined a robust quality control program to harmonize procedures and bridge operational gaps across multiple shop practices during the T55 re-location transition.
- Maintaining and modifying the quality control program to keep becoming more resilient.
- Skilled in reviewing and applying technical documentation—Service Bulletins, Airworthiness Directives, Component Maintenance Manuals, Engine Manuals, and Overhaul Manuals for Honeywell APU, HTF, CFE, TPE, and TFE product lines.
- Perform in-process inspections, checks and audits to follow the U.S. Army requirements.
- Inspect and certify engines, parts and modules in accordance with applicable manuals.
- Optimized inspection processes for final engine assemblies, ensuring compliance with customer expectations and enhancing overall product quality.
- Developed and refined quality control programs, fostering resilience and adaptability in response to evolving industry demands and regulatory requirements.
- Conducted meticulous reviews of logbooks, paperwork, and parts, producing comprehensive quality packages tailored to diverse customer specifications.
- Inspection of final engine assembly’s post test cell runs.
Inspector III -Auxiliary Power Units
Honeywell Aerospace Global Headquarters
10.2015 - 12.2018
- Served as Final Inspector across the full range of Honeywell APU models, including Small 36, Large 36, 131-9, Small 331, Large 331, RE100, and RE220 platforms.
- Conduct inspections of APU modules and complete units to ensure serviceability and adherence to manufacturer manuals, customer specifications, and FAA regulations.
- Correct any non-conforming issues on the APU that do not adhere to appropriate standards or manuals.
- Facilitate cross-functional communication with management, engineering, repair teams, and coordinators to ensure APUs are completed efficiently and ready for shipment.
- Analyze purchase orders and customer documentation, including manuals and work scopes, to ensure accurate execution according to directives.
- Audit shop records such as build books, induction reports, engineering reports, previous shop records and test cell paperwork.
- Thorough use of Adobe PRO, Excel and Word to create documents and spreadsheets.
- Compile and organize complete quality packages containing all pertinent shop paperwork, delivering them to customers in full compliance with their standards and expectations.
- Communicate with customer as needed to correct or clarify errors or questions that may arise in paperwork.
- Review Service Bulletins & Airworthiness Directives for accuracy to the APU configuration.
- Conducted comprehensive inspections of diverse APU models, ensuring compliance with FAA regulations and customer specifications.
- Meticulously audited technical documentation, including 8130 forms, test results, and engineering reports for accuracy and traceability.
- Liaised effectively with cross-functional teams to resolve non-conformities and expedite APU shipments, enhancing operational efficiency and customer satisfaction.
- Streamlined quality package creation process, utilizing Word and Excel to meet varied customer standards and requirements.
Inspector II (Bearings/Gear Assemblies)
Honeywell Aerospace Global Headquarters
05.2014 - 10.2015
- Final Inspector on engine bearings and gear/gear assemblies for the repair station.
- Inspect planetary gearshaft assemblies, and accessory gearshaft assemblies for airworthiness.
- Inspecting of gears on various testing equipment to determine return to service.
- Inspect all engine bearings such as Load Compressor, Engine Compressor, Turbine module bearings, engine reduction system bearings, accessory gearbox bearings, etc. for return to service.
Floating Maintenance Technical Representative
World Airways
07.2010 - 05.2014
- Performed maintenance on B747-400 and MD-11 aircraft, traveling worldwide to ensure safe and reliable operations for cargo and military personnel transport.
- Visually inspect and test aircraft systems and equipment.
- Perform operational checks of APU and Propulsion Engines.
- Acted as flight mechanic 85% of the time, accompanying aircraft on domestic and international flights and managing ongoing maintenance across all trip segments.
- Facilitated maintenance at line stations or traveling with the aircraft.
- Troubleshoot and identify system failures, effectively communicating with maintenance control and personnel to ensure timely diagnosis and repair.
- Conduct aircraft briefings with flight crew for a clear understanding of MEL’s and write ups.
- Conduct preflight inspections to ensure problems or malfunctions are found prior to flight crew arrival and/or aircraft departure.
- Repair and maintain interior cabin systems and components for passenger safety.
- Organize with local maintenance representatives to coordinate maintenance domestically/internationally.
A&P Mechanic
F&E Aircraft Maintenance
08.2008 - 07.2010
- A&P Maintenance Technician at LAX airport that would perform contract support for U.S. Air Carriers that are FAA 14 CFR Part 121, 135 and 129 Aircraft operators for line maintenance or A check environments.
- Performed various checks and inspections on 747-400, 747-200, MD-11 and DC-10 Aircraft.
- Replacement of Landing Gears, Wheel Assemblies and Brake Assemblies.
- Service Wheels, Struts, Hydraulics, Engines/APU, Oxygen system.
- Removal and Replacement of Aircraft Main Engines.
- Removal and Replacement of Aircraft Auxiliary Power Units.
- Fueling of Aircraft.
Education
A&P Certificate - Aircraft Maintenance
Redstone Technical College
Inglewood, CA06.2009
High School Diploma - undefined
Sylmar High School
Sylmar, CA06.2007
Skills
- Engine troubleshooting
- Mechanical systems analysis
- Electrical systems diagnostics
- Quality assurance practices
- FAA compliance standards
- Process improvement initiatives
- Customer satisfaction focus
- Data-driven decision making
- Training facilitation
- Cross-functional collaboration
- Corrective action implementation
- Team leadership skills
- Operational efficiency enhancement
- Technical support
Timeline
Sr Tech Support Professional - A&P
Honeywell Aerospace Global Headquarters
04.2025 - Current
Sr. Quality Engineer Supervisor
Honeywell Aerospace Global Headquarters
07.2023 - 04.2025
Quality Engineer Supervisor
Honeywell Aerospace Global Headquarters
07.2021 - 07.2023
Inspector IV - Propulsion Engines
Honeywell Aerospace Global Headquarters
12.2018 - 07.2021
Inspector III -Auxiliary Power Units
Honeywell Aerospace Global Headquarters
10.2015 - 12.2018
Inspector II (Bearings/Gear Assemblies)
Honeywell Aerospace Global Headquarters
05.2014 - 10.2015
Floating Maintenance Technical Representative
World Airways
07.2010 - 05.2014
A&P Mechanic
F&E Aircraft Maintenance
08.2008 - 07.2010
High School Diploma - undefined
Sylmar High School
A&P Certificate - Aircraft Maintenance
Redstone Technical College