Joel Flores
Chandler,AZ
Overview
13
13
years of professional experience
Work History
Transportation Specialist, Relay Operations Center
Aston Carter/Amazon
09.2024 - Current
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Reviewed and updated Driver information to maintain up-to-date records of equipment for high-quality service.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Coordinated schedules and communicated changes to drivers.
- quick and efficient handling of customer/driver check-in and check-out.
Technical Support
Advanced Call Center Technologies
09.2023 - Current
- Communicated empathetically with frustrated customers to resolve problems and calmly guided them through the technical support process
- Resolved technical issues for client businesses during the integration of the PeopleSoft HR solution, which included diagnosing complex configuration issues
- Coordinate with the escalations team to identify solutions for tier III issues and ensure timely resolution to maintain positive client relationships
Claim Service Representative
Allstate insurance
11.2020 - 12.2022
- Handled customer inquiries and complaints regarding insurance claims
- Communicated with customers and insurance companies to resolve issues and answer questions
- Assessed customer needs and provided advice on available coverage options
- Maintained a high level of professionalism and customer service
- Posted payments to accounts and maintained records
- Issued payments from small to large amounts
Customer Service Representative
Advanced Call Center Technologies
03.2018 - 10.2020
- Worked with customers to find what they want, create solutions and ensure a smooth sales process
- Providing product knowledge often offer promotions and processing credit checks and handling sensitive information
- Asked probing questions to determine service needs and accurately input information into electronic systems
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge
- Processed customer account changes, using CRM, Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Worked as a Low Income Customer Service Representative with Access program
Customer Care Representative
Convey Health Solutions
10.2015 - 11.2016
- Assist members with a plan design information about the silver script prescription drug plan
- Assist as a CVS mail service representative
- Enforced Service Center policies, procedures and quality assurance measures
- Addressed customer service inquiries in a timely and accurate fashion
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Made reasonable procedure exceptions to accommodate unusual customer requests
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
Sales Floor Representative
Best Buy
10.2014 - 02.2015
- Shared knowledgeable information about the store products
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
- Served as the company's bilingual Spanish/English customer service representative
- Assisted customers with store and product complaints
- Guaranteed positive customer experiences and resolved all customer complaints
- Organized the store by returning all merchandise to its proper place
- Kept abreast of rapidly evolving technology
Computer Repair Technician
Yuma Union High-school District
06.2012 - 07.2012
- Delivered computers to all the high schools within the school district
- Performed inventories on computers and computer repair equipment
- Checked in computers and performed diagnostics for repair
- Updated or installed software for customers to ensure computer efficiency
- Assessed and identified issues and quickly resolved to restore functionality
Education
Computer Repair Technician -
Yuma Union High-school District
Yuma, AZundefined
Educational Opportunity Center Charter High School
Yuma, AZHigh School - General studies
Yuma, AZ07.2012
Skills
- Bilingual Spanish/English
- Customer Service
- Complaint Resolution
- Organizational Skills
- Technology Awareness
- Adaptability
- Communication
- Confidence
- Problem Solving
- Listening
- Empathy
Timeline
Transportation Specialist, Relay Operations Center
Aston Carter/Amazon
09.2024 - Current
Technical Support
Advanced Call Center Technologies
09.2023 - Current
Claim Service Representative
Allstate insurance
11.2020 - 12.2022
Customer Service Representative
Advanced Call Center Technologies
03.2018 - 10.2020
Customer Care Representative
Convey Health Solutions
10.2015 - 11.2016
Sales Floor Representative
Best Buy
10.2014 - 02.2015
Computer Repair Technician
Yuma Union High-school District
06.2012 - 07.2012
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Educational Opportunity Center Charter High School
High School - General studies
Computer Repair Technician -
Yuma Union High-school District
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