Joel Walsh
Avondale
Summary
Dynamic leader with a proven track record at Desert Diamond Casinos, enhancing operational efficiency and customer satisfaction. Expert in conflict resolution and team leadership, I spearheaded security enhancements and developed key training programs, significantly improving team productivity and customer retention without specifying numerical percentages.
Overview
2013
2013
years of professional experience
Work History
Assistant Director
Mark Allen foundation
Glendale
04.2008 - 09.2012
- Coordinated community outreach programs to enhance engagement and awareness.
- Assisted in developing strategic initiatives for organizational growth and impact.
- Facilitated workshops and training sessions for staff and volunteers.
Rewards Center Supervisor
Desert Diamond Casinos
- Led team to improve operational efficiency and enhance customer satisfaction.
- Implemented new procedures for smooth daily operations.
- Increased team productivity by streamlining communication channels.
- Trained staff to support consistent service delivery.
- Developed schedules for optimal resource allocation.
- Enhanced customer experience with effective conflict resolution strategies.
- Supervised daily activities, ensuring adherence to company policies.
- Oversaw inventory management to prevent shortages.
- Enhanced customer retention, resolving inquiries effectively.
- Developed training programs to upskill team members.
Security Lead
Desert Diamond Casinos
- Enhanced security measures by implementing access control systems and surveillance equipment.
- Reduced security incidents by conducting thorough risk assessments and recommending appropriate action plans.
- Reviewed incident reports thoroughly, taking corrective actions where necessary to improve overall security performance.
- Managed physical security systems installations, ensuring proper functionality and effectiveness in protecting assets and personnel.
- Developed comprehensive training programs for new hires, maintaining high levels of preparedness among staff members.
- Mediated conflicts between employees or customers professionally, deescalating tense situations without resorting to force whenever possible.
- Implemented cybersecurity measures, safeguarding sensitive data from theft or unauthorized access.
- Coordinated with other departments to develop effective communication channels during emergencies, enhancing organizational readiness and resilience.
- Successfully resolved numerous workplace conflicts through proactive mediation strategies.
Education
Associate Of Arts - Music
Eastern Michigan University
Ypsilanti, MISkills
- Team leadership
- Staff supervision
- Conflict resolution
- Performance management
- Customer service
- Training development
- Safety enforcement
- Schedule coordination
- Employee engagement
- Communication skills
- Problem solving
- Decision making
- Time management
- Goal setting
- Inventory control
- Performance evaluation
- Team building
- Employee retention
- Record keeping
- Recruitment and hiring
- Payroll administration
Timeline
Assistant Director
Mark Allen foundation
04.2008 - 09.2012
Rewards Center Supervisor
Desert Diamond Casinos
Security Lead
Desert Diamond Casinos
Associate Of Arts - Music
Eastern Michigan University