JOELLE CARRRO

• Conducted thorough analysis of life insurance claims to ensure compliance with company policies and regulatory guidelines
• Utilized claims processing software to track, manage, and document claim progress efficiently
• Provided exceptional customer service by addressing inquiries and concerns related to life insurance claims

• Provided exceptional customer service by addressing client inquiries regarding life insurance claims with empathy and care
• Assisted clients in understanding the claims process and required documentation
• Resolved client complaints and issues promptly and effectively
• Trained new team members in claims procedures and customer service best practices, Subject Matter Expert, Mentor to new hires

• Frequent travel to customer locations throughout AZ to provide first-class on site customer service training on their new Xerox equipment
• Trained company sales representatives on Xerox machines
• Answered phone calls and emails from customers in a timely manner
• Assisted in providing demonstrations for customers on Xerox equipment
• Assisted in taking calls to dispatch service techs
• Provided troubleshooting techniques with customers over the phone
• Increased client satisfaction by providing exceptional customer support and training on newly implemented systems.
• Participated in ongoing training programs to expand product knowledge and enhance customer support skills.

Prepare and serve drinks

Take food orders

Maintained cleanliness

Collect payments

Provide excellent customer service