Joemer Valdez
Operations Manager
Phoenix,AZ
Summary
Dynamic Operations Manager with a proven track record at Verra Mobility, excelling in staff management and process improvement. Expert in data analysis and problem-solving, I led a team of up to 30, enhancing engagement and retention while driving KPI achievement. Successfully implemented strategies that streamlined operations and improved productivity.
Overview
20
20
years of professional experience
Work History
Operations Manager
Verra Mobility
Mesa, Arizona
11.2008 - 10.2025
- Oversaw Mailroom, Data Entry, and Quality Control operations
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised an operations staff of 20-30 FTE's and drove engagement and development to impact retention.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Lead teams to meet established department KPI's and customer SLA's
- Applied root cause analysis to drive continuous process improvement through data driven decisions (5 why's, A3's)
- Manage relationships w/ external vendors and contracting agencies
Loan Document Specialist
Wells Fargo
Phoenix, AZ
11.2005 - 04.2008
- Analyze Loan documents to ensure compliance with federal, stat, and department guidelines
- Performed wires, DDA, and check disbursements using various LAN systems and queues
- Received regular inbound calls from bankers, title/escrow, and customers to resolve issues
Education
GED -
Washington High School
Tacoma, WA 05.2001 -
Skills
Operations management
Problem-solving
Staff management
Performance monitoring
Data analysis
Process improvement
SQL - Beginner
Excel - Intermediate
Power BI - intermediate
Timeline
Operations Manager
Verra Mobility
11.2008 - 10.2025
Loan Document Specialist
Wells Fargo
11.2005 - 04.2008
GED -
Washington High School
05.2001 -