Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Joemy Anaya

Glendale

Summary

Friendly and efficient professional devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

3
3
years of professional experience

Work History

Customer Service Associate

Eos Fitness
Phoenix
04.2025 - 08.2025
  • Demonstrated strong communication skills while interacting with customers over the phone, via email, or in person.
  • Assisted customers with product selection, order entry, and payment processing.
  • Assisted with training new employees on the company's procedures for handling customer inquiries.
  • Computed sale prices and totaled purchases with POS system or cash register.
  • Built sustainable customer relationships of trust through open and interactive communication.
  • Utilized problem-solving techniques to troubleshoot customer problems and address their concerns in a timely manner.
  • Maintained confidentiality when handling sensitive customer information.
  • Conferred with customers by telephone or in-person to provide product or service information.
  • Analyzed and collected customer information to prepare product or service reports.

Volunteer

North Phoenix Baptist Church
Phoenix
04.2023 - 02.2025
  • Provided assistance to staff in the daily operations of the organization.
  • Helped with prep, set up, and breakdown of community and public events.
  • Assisted with and organized programs, events, and activities to drive outreach initiatives.
  • Offered support and assistance to community members.
  • Followed directions from supervisors and completed tasks within appropriate timeframe.

Sterile Processing Technician

Dental On Central
Phoenix
12.2023 - 03.2024
  • Prioritized and assembled standard and complex surgical instrumentation sets for surgical schedule.
  • Utilized strong organizational skills to manage workflow in a timely manner.
  • Utilized SPM system for tracking and recording surgical instrumentation and sterilization processes.
  • Cleaned, sterilized and distributed supplies and instruments used in patient care.
  • Trained new employees on proper techniques associated with decontamination and sterilization processes.
  • Recorded sterilizer test results.

Camp Counselor

North Phoenix Baptist Church
Phoenix
05.2022 - 09.2023
  • Provided guidance and support to ensure the safety of all campers in a variety of outdoor settings.
  • Communicated regularly with parents regarding their child's progress at camp.
  • Established and built relationships with campers to ease fears in new environment.
  • Recognized and implemented safety standards to minimize incidents or accidents.
  • Planned, organized, facilitated and promoted diverse recreational programs.

Education

High School Diploma - US

Ironwood High School
AZ
05.2023

Some College (No Degree) - Accounting

Phoenix College
Phoenix

Skills

  • Organizational skills
  • Problem solving
  • Customer engagement
  • Assertiveness
  • Complaint handling
  • Stock replenishment
  • Decontamination techniques
  • Sterilization processes
  • Peer Mentoring
  • Equipment Inspection
  • CPR
  • Team Leadership
  • Problem-Solving
  • Relationship Building
  • Positive Attitude
  • Team Communication
  • Active
  • Outgoing
  • Team collaboration
  • Process improvement
  • Multitasking
  • Time management
  • Self motivation
  • Adaptability and flexibility
  • Goal setting
  • POS system operation
  • Discipline
  • Inbound and outbound calling

Affiliations

I spend most of my free time reading, gaining knowledge of things that interest me, and staying active to meet my goals.

Timeline

Customer Service Associate

Eos Fitness
04.2025 - 08.2025

Sterile Processing Technician

Dental On Central
12.2023 - 03.2024

Volunteer

North Phoenix Baptist Church
04.2023 - 02.2025

Camp Counselor

North Phoenix Baptist Church
05.2022 - 09.2023

High School Diploma - US

Ironwood High School

Some College (No Degree) - Accounting

Phoenix College

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Joemy Anaya