Joey Rico
Gilbert
Summary
Dynamic Account Executive with a proven track record at Irvine Protect Security, excelling in client acquisition and relationship management. Skilled in strategic selling and conflict resolution, I consistently exceeded sales targets by identifying new opportunities and delivering tailored solutions, fostering long-term loyalty and satisfaction among clients.
Overview
10
10
years of professional experience
Work History
Account Executive
Irvine Protect Security
05.2024 - Current
- Acquiring new clients, customers and accounts
- Customer acquisition
- New lead generation
- Business development
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
- Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
- Trained new employees on customer service, money handling and organizing strategies.
Supervisor for Armed Security
Capital Security
01.2021 - 04.2024
- Supervising security personnel
- Enforcing security protocols
- Responding to incidents
- Managing security operations
- Developing and implementing security plans
- Maintaining security documentation
- Training and development of new security officers
- Liaising with other departments
- Working with other departments to ensure effective security coordination
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
- Enhanced team performance, sharing best practices and mentoring junior account executives.
- Identified and addressed areas for improvement in sales strategies, leading to more efficient and effective sales cycles.
- Enhanced client satisfaction, conducting thorough needs assessments and delivering tailored solutions.
- Fostered long-lasting relationships with major clients to secure repeat business and referrals.
Armed Security Lead
J1S
02.2019 - 04.2024
- Planning and strategy: developing and implementing security policies procedures and plans.
- Team leadership: leading and supervising a security team including managing resources and performances.
- Risk management: identifying assessing and multigating security risks.
- Compliance: collaborating with other departments and stakeholders to align security
- Incident response: overseeing and coordinating incident response activities.
- Security awareness: fostering is security conscious culture within the organization.
- Collaboration: collaborating with other departments and stakeholders to align security efforts with business goals.
- Budget management: managing the security budget and allocating resources effectively.
- Vendor management: managing relationships with security vendors and selecting and implementing Security solutions.
- Continuous improvement: monitoring security performance , identifying areas for improvement and implementing changes.
Manager of Demolition and Hauling
Work Steady Demolition
01.2015 - 03.2018
- Project oversight: managing all aspects of the Demolition and hauling process, from project initiation to completion.
- Safety Management: implementing and maintaining effective safety and accident prevention programs to ensure a safe work environment for all employees.
- Resource management: ensuring effective allocation and management of resources like labor, materials, and equipment.
- Team leadership: building and leading a strong team, including hiring, training, and performance Management.
- Regulatory compliance: ensuring adherence to all relevant environmental, operating, safety, and regulatory standards.
Education
High School Diploma -
Laserna High School
Whittier, CA06.1988
Skills
- Inspire and motivate
- Delegate tasks effectively
- Conflict resolution
- Hazard identification and management
- Provide clear communication
- Understanding demolition techniques
- Operating heavy equipment
- Knowledge of safety regulations
- Developing detailed plans
- Time management and scheduling
- Problem solving and decision making
- Client relationship building
- Account management
- Relationship building and management
- Pipeline management
- Written and verbal communication
- Customer service
- Strategic selling
- Customer relations
- Customer relationship management (CRM)
- Customer rapport
- Customer relationship management
Timeline
Account Executive
Irvine Protect Security
05.2024 - Current
Supervisor for Armed Security
Capital Security
01.2021 - 04.2024
Armed Security Lead
J1S
02.2019 - 04.2024
Manager of Demolition and Hauling
Work Steady Demolition
01.2015 - 03.2018
High School Diploma -
Laserna High School
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