JOHAINA GHAZAWNA

• Coordinated daily scheduling and dispatch of field technicians, ensuring efficient response times and smooth project execution.
• Served as the primary liaison between clients, field technicians, project managers, and city officials, maintaining clear communication throughout each project.
• Built and maintained strong client relationships by providing timely updates, resolving inquiries, and delivering exceptional customer service.
• Prepared, reviewed, and submitted compliance reports to the City of Phoenix while maintaining accurate project documentation.
• Managed Excel-based tracking systems for residential projects, monitoring schedules, project status, and administrative records.
• Supported daily office operations through scheduling, document management, correspondence, and other administrative functions.

Prepared and reviewed individual and business tax returns while ensuring compliance with federal and state tax regulations. Assisted clients with tax planning, payment plans, and complex tax-related inquiries, delivering accurate guidance and exceptional customer service. Managed electronic tax filings, maintained detailed client records, and coordinated appointments in a fast-paced office environment. Supported bookkeeping, payroll, invoice processing, and financial recordkeeping for business clients. Provided bilingual (English/Spanish) translation services, assisted with insurance claim documentation, and utilized Microsoft Excel and Office Suite to maintain organized financial and administrative records.