Johana Padilla
Glendale
Summary
Accomplished Retail Store Manager at Walmart, adept in customer service and retail operations. Demonstrated success in enhancing sales through strategic merchandise planning and effective team coaching. Proven track record in problem-solving and boosting efficiency, with a flair for creating a positive shopping experience. Fluent in english and Spanish, showcasing strong multitasking and decision-making skills.
Motivated Walmart with 3 years of experience smoothly running stores and coaching employees. Focused on increasing efficiency while reducing costs by implementing useful procedures and tight controls. Resourceful and forward-thinking with hard-working and dedicated mindset.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Retail Store Manager
Walmart
08.2020 - Current
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Submitted orders for new inventory.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Coordinated staff training sessions on new products sales techniques ensuring team members well-versed equipped effectively sell merchandise meet customer needs.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed store organization, maintenance, and purchasing functions.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
Server
Mama Lupitas Restaurant
07.2019 - 07.2020
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Answered customers' questions, recommended items, and recorded order information.
- Checked guests' identification before serving alcoholic beverages.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Inspected dishes and utensils for cleanliness.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Self-motivated, with a strong sense of personal responsibility.
Education
High School Diploma -
Student Choice High School
Glendale, AZ05-2022
Skills
- Customer service
- Strong multi-tasking
- Retail operations
- Problem-solving
- Highly motivated
- Decision-making skill
- Stockroom management
- Friendly and outgoing
- Dependable and reliable
- Store maintenance
- Coaching and mentoring
- Merchandise strategizing
- Sales leadership
- Goal setting
- Hiring and training
- [Language] fluency
- Safety mindset
- Friendly and positive
Accomplishments
- Promoted to teamlead in only 6 months.
- fluent with Spanish and English
- customer service and care experience for more than 3 years
Certification
- First Aid Certification
Languages
Spanish
Full Professional
Timeline
Retail Store Manager
Walmart
08.2020 - Current
Server
Mama Lupitas Restaurant
07.2019 - 07.2020
High School Diploma -
Student Choice High School
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