Johanna Bermudez
Mesa
Summary
Professional in manufacturing with proven ability to drive process improvements and ensure quality production. Expertise in operating and maintaining machinery, adhering to safety protocols, and optimizing workflows. Strong focus on team collaboration and adaptability, consistently delivering reliable results under changing conditions. Adept at troubleshooting issues and implementing solutions efficiently.
Overview
12
12
years of professional experience
Work History
Manufacturing Associate
Dexcom
Mesa, AZ
12.2024 - Current
- Trained new employees on manufacturing protocols and safety guidelines, enhancing team capability.
- Operated manufacturing equipment to produce medical devices efficiently.
- Followed safety protocols and utilized PPE to foster safe working environment.
- Exceeded daily production targets with consistent attention to detail and commitment to meeting deadlines.
- Participated in regular team meetings to discuss progress, address challenges, and align on strategies for achieving production goals.
- Utilized hand tools and machinery to safely complete assembly processes.
- Developed strong working relationships with colleagues, fostering a positive team environment that facilitated open communication and collaboration on projects.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Addressed and resolved equipment malfunctions quickly, minimizing production delays.
Veterinary Technician
Animal Medical Center of Chandler, Chandler
Chandler
02.2021 - 05.2024
- Utilized effective communication skills to collect thorough medical history, resulting in improved patient care.
- Maintained a positive and collaborative attitude under stressful situations.
- Assisted clients in scheduling follow-up appointments for their pets to ensure continued care.
- Managed pet care and addressed the needs of both animals and their owners to ensure optimal well-being.
- Skilled in multitasking to ensure productivity and efficiency under pressure.
Remote Customer Service Representative (Arizona)
El Mezquite Market, NM
05.2024 - 2024
- Handled complaints and resolved issues to ensure customer loyalty and satisfaction.
- Collected customer feedback to enhance service quality and drive continuous improvement.
- Documented customer interactions, issues, and resolutions in a database to ensure accurate record-keeping and service continuity.
Veterinary Technician
Ahwatukee Commons Veterinary Hospital, Phoenix
Phoenix
09.2020 - 01.2021
- Professional client communication and ability to obtain medical history.
- Facilitated pet care and attended to the needs of pets and their owners to ensure excellent health and happiness.
- Responsible for preparing surgical equipment and performed post-operative clean up to maintain a sterile environment.
Cashier/Stock Floor Attendant
El Mezquite Market, NM
05.2014 - 07.2019
- Greeted customers entering establishment.
- Ensured every customer was attended to with the utmost respect, guaranteeing their satisfaction.
- Assisted customers by providing information and resolved their complaints.
Education
Graduated - Veterinary Technology
Pima Medical Institute
Mesa09.2020
Skills
- Conversational in Spanish; able to provide support to Spanish-speaking clients
- Strong customer service skills, ensuring client satisfaction and experience
- Adept at both independent work and contributing positively to team dynamics
- Adaptable learner
Timeline
Manufacturing Associate
Dexcom
12.2024 - Current
Remote Customer Service Representative (Arizona)
El Mezquite Market, NM
05.2024 - 2024
Veterinary Technician
Animal Medical Center of Chandler, Chandler
02.2021 - 05.2024
Veterinary Technician
Ahwatukee Commons Veterinary Hospital, Phoenix
09.2020 - 01.2021
Cashier/Stock Floor Attendant
El Mezquite Market, NM
05.2014 - 07.2019
Graduated - Veterinary Technology
Pima Medical Institute