Johanna Lechuga

- Scheduled and coordinated customer service appointments, ensuring efficient workflow for technicians and minimal wait times for clients.

- Greeted customers, assessed service needs, and provided detailed explanations of recommended maintenance and repair options.

- Maintained accurate service records, work orders, and repair histories using dealership management software.

- Communicated with parts department to ensure timely availability of required components for scheduled services.

- Followed up with customers post-service to ensure satisfaction and promote repeat business.
- Handled incoming calls, processed payments, and assisted with warranty and insurance documentation.

- Coordinated an average of 50+ service appointments daily.

- Increased customer satisfaction scores by 15% through improved communication and follow-up

• Greeted clients upon arrival, creating a welcoming and professional first impression.
• Scheduled, confirmed, and managed appointments using salon booking software to maximize daily efficiency.
• Answered phone calls, responded to inquiries, and provided detailed information on services, pricing, and promotions.
• Processed payments, managed cash register, and balanced daily transactions accurately.
• Maintained a clean and organized reception area, ensuring compliance with health and safety standards.
• Coordinated with nail technicians to ensure smooth client flow and timely service delivery.
  
  

• Greeted and assisted customers in selecting ice cream flavors, toppings, and specialty desserts, ensuring a welcoming and friendly atmosphere.
• Prepared and served ice cream cones, sundaes, milkshakes, and other menu items to quality and presentation standards.
• Operated cash register, processed payments, and balanced cash drawer with 100% accuracy.
• Maintained cleanliness of service counters, dining areas, and equipment in compliance with health and safety regulations.
• Managed high-volume orders during peak hours while maintaining speed, accuracy, and customer satisfaction.

• Prepared and served handcrafted beverages and food items in accordance with Starbucks quality, presentation, and safety standards.
• Delivered fast, friendly, and personalized customer service, building rapport with regular customers and ensuring high satisfaction ratings.
• Operated cash register, processed payments, and accurately handled cash drawer with daily transactions.
• Maintained clean and organized work areas, following health, safety, and sanitation guidelines.
• Collaborated with team members to meet peak-hour demands while consistently achieving speed-of-service targets.