Summary
Overview
Work History
Education
Skills
Accomplishments
Skills
Timeline
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JOHANNSEN TOM

Phoenix,AZ

Summary

Professional driver with strong track record in providing safe, reliable transportation services. Known for excellent navigation skills, punctuality, and customer-first attitude. Communicates effectively with passengers and adapts to changing schedules with ease. Team-oriented and focused on achieving consistent, high-quality results.

Overview

18
18
years of professional experience

Work History

Uber Driver

Uber
01.2017 - Current
  • Responded to passenger concerns and complaints politely and professionally.
  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Followed company guidelines and policies when interacting with passengers.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.

Lyft Driver

Lyft
01.2017 - Current
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.

Copy Center Supervisor

Staples
04.2012 - 01.2017
  • Answered customers' questions and addressed problems and complaints in person and via phone
  • Helped customers select products that best fit their personal needs
  • Educated customers on product and service offerings
  • Offered exceptional customer service to differentiate and promote the company brand

Team Supervisor

Staples
04.2013 - 01.2016
  • Open and Closed store
  • Oversees store operation along with store sales
  • Handling operation of cash along with sales books
  • Having associates fulfill everyday tasks with the great expectations of customer service to customers
  • Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience
  • Opened and closed the store, which included counting cash drawers and making bank deposits
  • Offered exceptional customer service to differentiate and promote the company brand
  • Communicated store policy violations to the leadership team in a timely manner

In-Bound Customer sales Rep

Covergys
01.2015 - 06.2015
  • Collected customer feedback and made process changes to exceed customer satisfaction goals
  • Made reasonable procedure exceptions to accommodate unusual customer requests
  • Demonstrated mastery of customer service call script within specified timeframes
  • Properly directed inbound calls in phone queues to improve call flow

Server

Int'l House of Pancakes
05.2007 - 03.2010
  • Accepted payment from customers and made change as necessary
  • Apportioned and served food to facility residents, employees, or patrons
  • Assisted diners with seating as needed
  • Cleaned and maintained the beverage area, display cases, equipment, and order transaction area

Education

Associate of Arts -

Universal Technical Institute (UTI)
Avondale, AZ
05.2010

Computer and Electronics Engineering Technology -

Associate of Occ. Studies Degree - Automotive & Diesel/Industrial Technology

Associate of Science - Computer and Electronics Engineering Technology

ITT Technical Institute
Phoenix, AZ
06.2014

High School Diploma -

Holbrook High School
Holbrook, AZ
01.2006

Skills

  • Salesforcecom
  • TapScan
  • Bacon's Mediasource
  • Factiva
  • Photoshop
  • Illustrator
  • HTML
  • Passenger transportation
  • Schedule management

Accomplishments

  • Awarded 4 merit increases during the first 1 year of employment.
  • Consistently exceeded weekly sales targets with an average of $5,000 to $10,000 in sales each week.
  • Met monthly sales goals for 3 months straight.

Skills

Salesforce.com, TapScan, Bacon's Mediasource, Factiva, Photoshop, Illustrator, HTML

Timeline

Uber Driver

Uber
01.2017 - Current

Lyft Driver

Lyft
01.2017 - Current

In-Bound Customer sales Rep

Covergys
01.2015 - 06.2015

Team Supervisor

Staples
04.2013 - 01.2016

Copy Center Supervisor

Staples
04.2012 - 01.2017

Server

Int'l House of Pancakes
05.2007 - 03.2010

Computer and Electronics Engineering Technology -

Associate of Occ. Studies Degree - Automotive & Diesel/Industrial Technology

Associate of Science - Computer and Electronics Engineering Technology

ITT Technical Institute

High School Diploma -

Holbrook High School

Associate of Arts -

Universal Technical Institute (UTI)

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JOHANNSEN TOM