John Campos
Tucson
Summary
Dependable professional with a proven track record as a Manager at Sears, excelling in customer service, training and team leadership. Skilled in problem-solving and fostering collaboration, enhanced team productivity through efficient workflows.
As an Uber Driver, I ensured high rider satisfaction by delivering dependable service and maintaining positive communication, contributing to a seamless travel experience. Skilled in navigating city streets in inclement weather while keeping passengers safe throughout journey. Proficient in maintaining vehicle cleanliness, completing paperwork and maintaining accurate records. Understands and follows DOT regulations and traffic laws.
Overview
10
10
years of professional experience
Work History
Uber Driver
Uber
05.2020 - 11.2025
- Navigated efficient routes using GPS and traffic updates to ensure timely passenger pickups and drop-offs, resolving route changes and pick up issues quickly while maintaining positive rider communication.
- Maintained clean, road-ready vehicle conditions to support safe, comfortable rider experiences.
- Delivered professional customer service by greeting riders, confirming destinations, and addressing concerns calmly.
- Followed local traffic laws, safety procedures, and platform policies during all trips.
- Monitored app requests, ride details, and navigation prompts to complete trips accurately.
- Supported high rider satisfaction by maintaining reliable service, punctual arrivals, and courteous interactions.
Supervisor
Sears
02.2016 - 12.2019
- Supervised Call Center associates, ensuring prompt customer service and policy compliance.
- Trained new staff on standards, procedures, and policies of store operations.
- Coordinated daily workflow to maintain coverage, productivity, and task completion.
- Responded to customer escalations.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Education
CDL Certificate -
HDS CDL School
Tucson, AZ05-2025
GED -
La Cueva High School
Tucson, AZ01-2015
Skills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Supervising
- Dependable and trustworthy
- Critical thinking
- Organizational skills
- GPS and route planning
- Professionalism
Certification
CDL Certificate
Timeline
Uber Driver
Uber
05.2020 - 11.2025
Supervisor
Sears
02.2016 - 12.2019
CDL Certificate -
HDS CDL School
GED -
La Cueva High School