John DiMichelle
Florence,AZ
Summary
Dynamic IT Technical Support Specialist with proven expertise at Visory in advanced troubleshooting and help desk support. Successfully streamlined processes, enhancing support action consistency. Proficient in Office 365 and Active Directory, delivering exceptional remote support while fostering strong customer relationships. Committed to maintaining system security and optimizing performance.
Overview
3
3
years of professional experience
Work History
IT Technical Support Specialist
Visory
11.2021 - Current
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Diagnosed and troubleshot hardware, software and network issues
- Configured hardware, devices, and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Helped streamline repair processes and update procedures for support action consistency.
- Tested new software and hardware prior to deployment.
- Monitored system performance to identify potential issues.
Education
GED -
Rio Salado
PhoenixSkills
- Office 365
- Active Directory
- Virtualization technologies (AVD)
- Application support (Sage, QuickBooks, SalesForce, WSO)
- VMWare
- Mimecast
- Avanan
- Hardware/Software Setup and Installations
- Remote support
- VoIP systems
- Creating SOPs
Accomplishments
- Ran deployment from CST side for getting S1, SC, and NC pushed to all devices for Jokake Construction.
- Reduced onboarding errors by implementing initial Milestone and Willmeng Silo team procedures and documentation.
- Achieved first client device deployment with ImmyBot with guidance from engineering at CST side.
- Tested and Installed Litera Compare on {5} servers as Weiss Brown SME.
Timeline
IT Technical Support Specialist
Visory
11.2021 - Current
GED -
Rio Salado
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