John T. Etheredge
Glendale,AZ
Summary
Seeking full-time position with accredited company prioritizing stability and fostering culture of creative thinking. Eager to embrace challenges that push employees to enhance company business and contribute to its growth.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Senior Service Center Manager Class 1
XPO LTL
01.2024 - 02.2025
- Established performance goals for staff, providing ongoing feedback and coaching to drive success.
- Resolved escalated customer issues promptly, strengthening customer loyalty in the process.
- Promoted a positive work culture by fostering open communication channels among team members.
- Presented budgets and performance reports to corporate offices.
- Improved customer satisfaction by implementing efficient service center processes and procedures.
- Trained new staff members on company policies and center expectations.
- Analyzed performance metrics to identify areas for improvement, implementing necessary changes accordingly.
- Aligned team objectives with organizational goals through effective communication of expectations and responsibilities at all levels of the workforce hierarchy.
Senior Service Center Manager Class 2
XPO LTL
01.2022 - 01.2024
- Established performance goals for staff, providing ongoing feedback and coaching to drive success.
- Resolved escalated customer issues promptly, strengthening customer loyalty in the process.
- Promoted a positive work culture by fostering open communication channels among team members.
- Presented budgets and performance reports to corporate offices.
- Trained new staff members on company policies and center expectations.
- Improved customer satisfaction by implementing efficient service center processes and procedures reducing YOY damage claims to less than 0.1%.
- Managed budgets and resources effectively, ensuring profitability of the service center- increase YOY profits of service center by 35%.
Terminal AC Manager
Central Transportation
01.2018 - 01.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
Terminal Manager
YRC Freight
01.2017 - 01.2018
- Oversaw maintenance activities, ensuring equipment reliability and minimal downtime due to repairs or malfunctions.
- Planned freight loads and coordinated with drivers to achieve accurate, timely delivery of products.
- Fielded customer complaints and comments and rectified issues.
- Performed human resource-related tasks by interviewing and hiring employees, performing payroll functions and evaluating drivers.
- Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages.
- Directed and monitored tracking, routing and dispatching transportation vehicles.
- Enhanced safety standards by conducting regular audits and implementing corrective actions.
- Managed terminal operations to ensure smooth functioning, optimal resource utilization, and timely service delivery.
Terminal Manager
YRC Freight
01.2015 - 01.2017
- Facilitated delivery of dispatched loads by assigning boards and developing contingency plans.
- Oversaw maintenance activities, ensuring equipment reliability and minimal downtime due to repairs or malfunctions.
- Planned freight loads and coordinated with drivers to achieve accurate, timely delivery of products.
- Fielded customer complaints and comments and rectified issues.
- Performed human resource-related tasks by interviewing and hiring employees, performing payroll functions and evaluating drivers.
- Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages.
- Increased on-time performance with proactive scheduling and efficient workforce deployment.
- Managed terminal operations to ensure smooth functioning, optimal resource utilization, and timely service delivery.
Operations Manager
Old Dominion Freight lines
01.2014 - 01.2015
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
Service Center Manager
Con-Way Freight
01.2012 - 01.2014
- Established performance goals for staff, providing ongoing feedback and coaching to drive success.
- Resolved escalated customer issues promptly, strengthening customer loyalty in the process.
- Promoted a positive work culture by fostering open communication channels among team members.
- Presented budgets and performance reports to corporate offices.
- Trained new staff members on company policies and center expectations.
- Improved customer satisfaction by implementing efficient service center processes and procedures.
- Enhanced team performance by providing regular training and development opportunities.
- Managed budgets and resources effectively, ensuring profitability of the service center.
- Actively participated in industry conferences and networking events to stay current on market trends and best practices in service center management.
- Maintained a safe working environment by enforcing strict safety protocols and guidelines.
- Collaborated with other departments to address cross-functional challenges and improve overall company efficiency.
- Championed continuous improvement initiatives that contributed significantly towards enhancing overall operational efficiency.
Sales Service Center Manager
Con-Way Freight
01.2006 - 01.2012
- Established performance goals for staff, providing ongoing feedback and coaching to drive success.
- Resolved escalated customer issues promptly, strengthening customer loyalty in the process.
- Promoted a positive work culture by fostering open communication channels among team members.
- Trained new staff members on company policies and center expectations.
- Improved customer satisfaction by implementing efficient service center processes and procedures.
- Enhanced team performance by providing regular training and development opportunities.
- Managed budgets and resources effectively, ensuring profitability of the service center.
- Maintained a safe working environment by enforcing strict safety protocols and guidelines.
- Ensured compliance with industry regulations and company policies at all times within the service center operations.
- Championed continuous improvement initiatives that contributed significantly towards enhancing overall operational efficiency.
- Increased revenue with targeted marketing strategies to attract new clients.
Sales Service Center Manager
Con-Way Freight
01.2004 - 01.2006
- Established performance goals for staff, providing ongoing feedback and coaching to drive success.
- Resolved escalated customer issues promptly, strengthening customer loyalty in the process.
- Promoted a positive work culture by fostering open communication channels among team members.
- Trained new staff members on company policies and center expectations.
- Improved customer satisfaction by implementing efficient service center processes and procedures.
- Enhanced team performance by providing regular training and development opportunities.
- Managed budgets and resources effectively, ensuring profitability of the service center.
- Actively participated in industry conferences and networking events to stay current on market trends and best practices in service center management.
- Maintained a safe working environment by enforcing strict safety protocols and guidelines.
- Collaborated with other departments to address cross-functional challenges and improve overall company efficiency.
- Ensured compliance with industry regulations and company policies at all times within the service center operations.
- Championed continuous improvement initiatives that contributed significantly towards enhancing overall operational efficiency.
Freight Operations Manager
Con-Way Southern Express
01.2003 - 01.2006
- Enhanced safety standards through regular employee training and monitoring compliance.
- Conducted regular performance reviews, providing constructive feedback to support staff development in freight operations.
- Fostered a culture of teamwork within the department by encouraging collaboration among staff members across various roles in freight operations.
- Improved customer satisfaction by promptly addressing concerns and resolving issues.
- Optimized warehouse space utilization, ensuring proper storage and organization of goods.
- Increased on-time deliveries through proactive communication with clients, drivers, and dispatchers.
- Coordinated cross-functional teams to ensure smooth flow of products throughout the supply chain.
- Maintained compliance with industry regulations such as DOT guidelines through diligent documentation practices.
- Reduced delivery times with effective route planning and scheduling.
Freight Operations Supervisor
Con-Way Southern Express
01.2002 - 01.2003
- Improved warehouse efficiency by implementing streamlined processes for freight handling and organization.
- Ensured timely deliveries by coordinating schedules, routes, and truck assignments for optimal results.
- Ensured compliance with federal transportation regulations by strictly adhering to documentation requirements and maintaining accurate records about shipments handled within the facility.
- Maintained a safe work environment through strict adherence to safety protocols and regular inspections of equipment and facilities.
- Streamlined workflow processes to increase overall efficiency in the sorting, loading, unloading, and dispatching of freight shipments.
- Led a team of dispatchers, drivers, and support staff to ensure seamless operations in the distribution center.
Linehaul Coordinator
Con-Way Southern Express
01.2001 - 01.2002
- .Maintained detailed documentation on all aspects of the linehaul operation including routing, scheduling, and cost analysis.
- Mentored junior team members in best practices for linehaul coordination, contributing to their professional growth and development.
- Managed driver schedules and assignments to ensure optimal utilization of resources and timely completion of tasks.
- Coordinated efficient linehaul operations by streamlining communication channels and implementing new tracking systems.
- Established contingency plans for unexpected disruptions in service such as severe weather conditions or equipment malfunctions.
- Conducted thorough analysis of linehaul processes to identify inefficiencies, implementing corrective measures that led to enhanced productivity levels.
Accounts Manager
Con-Way Southern Express
01.2000 - 01.2001
- Increased account profitability by identifying areas for cost reduction without sacrificing quality or service levels.
- Collaborated with sales teams to identify new opportunities, driving revenue growth.
- Maintained comprehensive client records within CRM systems, ensuring accurate tracking of interactions and facilitating effective follow-up activities.
- Strengthened relationships with key clients, leading to increased repeat business.
- Maximized revenue through strategic upselling of products or services to existing clients.
- Conducted regular account reviews with clients, providing valuable insights into performance metrics and recommending actions for improvement.
Education
Bachelor - Business Administration, Management, Human Resource Management
Midwestern State University
Wichita Falls, Texas08.2000
Skills
- Microsoft Word
- Excel
- PowerPoint
- Safety trained
- Leadership trained
- Staff training and development
- Operational excellence
- Payroll
Certification
Certified in First Aid / CPR response.
Hobbies and Interests
- Enjoy volunteering for Special Olympics
- Playing golf
- Hunting
- Fishing
Timeline
Senior Service Center Manager Class 1
XPO LTL
01.2024 - 02.2025
Senior Service Center Manager Class 2
XPO LTL
01.2022 - 01.2024
Terminal AC Manager
Central Transportation
01.2018 - 01.2022
Terminal Manager
YRC Freight
01.2017 - 01.2018
Terminal Manager
YRC Freight
01.2015 - 01.2017
Operations Manager
Old Dominion Freight lines
01.2014 - 01.2015
Service Center Manager
Con-Way Freight
01.2012 - 01.2014
Sales Service Center Manager
Con-Way Freight
01.2006 - 01.2012
Sales Service Center Manager
Con-Way Freight
01.2004 - 01.2006
Freight Operations Manager
Con-Way Southern Express
01.2003 - 01.2006
Freight Operations Supervisor
Con-Way Southern Express
01.2002 - 01.2003
Linehaul Coordinator
Con-Way Southern Express
01.2001 - 01.2002
Accounts Manager
Con-Way Southern Express
01.2000 - 01.2001
Bachelor - Business Administration, Management, Human Resource Management
Midwestern State University
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