JOHN FERNANDEZ
Vail,AZ
Summary
Highly motivated, goal-oriented, and customer focused leader, with well-rounded retail background. Possess more than 20 years exemplary experience in Retail. Self-directed, organized, and attentive to detail; effective at working both independently and as part of a team. Exemplify positive attitude and strong work ethic under extreme pressure. Adept at building excellent rapport with peers.
Overview
20
20
years of professional experience
Work History
Leader on Duty. Part Time
Petco Animal Supplies Stores Inc.
10.2023 - Current
- Identified team weak points and implemented corrective actions to resolve concerns. Trained employees on processes and assigned duties.
- Oversaw day-to-day activities of 12 employees in Pet Supply establishment, fostering inspiring atmosphere to optimize employee experiences.
- Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
Store General Manager
PETCO
10.2023 - Current
- Opened new store in April 2018
- Responsible for all aspects of running a store to include sales performance, customer service, profitability, processes and employee management
- Moved store from a C volume at store opening to a AA volume in January of 2021
- Achieved Elite Performance award 9 quarters out of 12 quarters of employment based on the National Power Ranking
- Assigned District New Store Manager Trainer in 2019, responsible for all New SM On Boarding and Training
SMIT
LONG'S DRUG'S/CVS
07.2016 - 02.2018
- Currently training to become a Store Manager for upcoming new store in area
Market Leader
SEARS HOLDINGS CORPORATION
04.2015 - 04.2016
- Responsible for member experience, profitability, sales, margin results and market growth for 25 FLS stores with sales of 450M
- Leads the market team in developing and implementing strategic plans for the market and drives the achievement of member experience, sales and margin results
- Selects, trains, develops, and coaches the management team for the market and maintains a strong leadership bench for succession planning
- Reinforces a selling culture in market stores focused on understanding and meeting member needs; holds store leadership accountable for driving a selling and member experience focused culture
- Engages the community businesses and organizations to build mutually beneficial partnerships, and incorporates community actions into business plans
District Manager
SEARS HOLDINGS CORPORATION
01.2011 - 12.2015
- Manage and monitor the performance and development of 11 stores
- Proficiently supervise Store teams to drive results by maintaining standards and processes, as well as facilitated training of management teams
- Fostered highly motivated teams and strong professionals to move on to better assignments and to excel within the region and team
- Lead the team to focus on developing a sales force that discovers customers' needs and delivers solutions to build customers for life
- Provided continuous leadership and guidance to a team that has ranked 5th place in the Nation through a metric driven scorecard for 2 consecutive years
- Developed a team in financial literacy, understanding what drives profitability and as a result drove one of the top most profitable districts in the Nation
- Administered the promotion of several store managers as well as assistant managers to different assignments in district and region
- Established a team with strong business sense and the desire to attain corporate and personal goals
Store Manager
SEARS HOLDINGS CORPORATION
01.2007 - 12.2011
- Managed and coordinated all aspects of a $30 million store with 170 associates, including administering customer service, store sales, store processes, and profitability
- Served as college recruiter for Sears and employed numerous graduates into the national trainee program
- Engaged in staff management, including interviewing and recruiting as well as organizing training
- Achieved recognition as role model store, placing in the top 25 nationwide out of 940 stores in terms of the store associate engagement survey
- Motivated, coached, and promoted seven members of the Management Team to larger assignments in the district and store
Store Manager
SEARS HOLDINGS CORPORATION
01.2005 - 12.2007
- Managed and coordinated all aspects of operations for a $40 million store with 200 associates, including sales performance, customer service, profitability, processes, and employee management
- Capitalized on industry expertise and leadership adeptness in attaining rank in the top 50 in overall profitability in the company out of 940 stores for 2 years
- Directly supervised, trained, and promoted numerous managers
- Chosen as store to train all ASM and SM's IT as well as National Trainees
Education
General Studies - Business Development
CORNELL UNIVERSITY
High School Diploma -
Saint Louis
HonoluluEarlier Experience
- Store Manager, Sears, Maui, HI
- Store Manager, City Mill Home Improvement, Honolulu, HI
- Store Manager/Market Manager, OfficeMax, Honolulu, HI
Training
- Management Workshops
- Developing Your Emotional Intelligence
- Hiring A Players
- Motivational Coaching
- Servant Leadership
Focus Of Interest
Retail Management
Timeline
Leader on Duty. Part Time
Petco Animal Supplies Stores Inc.
10.2023 - Current
Store General Manager
PETCO
10.2023 - Current
SMIT
LONG'S DRUG'S/CVS
07.2016 - 02.2018
Market Leader
SEARS HOLDINGS CORPORATION
04.2015 - 04.2016
District Manager
SEARS HOLDINGS CORPORATION
01.2011 - 12.2015
Store Manager
SEARS HOLDINGS CORPORATION
01.2007 - 12.2011
Store Manager
SEARS HOLDINGS CORPORATION
01.2005 - 12.2007
General Studies - Business Development
CORNELL UNIVERSITY
High School Diploma -
Saint Louis
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