John Flores
Tempe
Summary
Dynamic Services Manager at LPL Financial with expertise in root cause analysis and employee training. Proven track record in driving process improvements and enhancing team productivity. Successfully led initiatives that resulted in significant cost savings and operational efficiency, leveraging data analysis and a strong coaching approach to empower teams.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Services Manager
LPL Financial
Tempe
07.2024 - Current
- Performed root cause analysis on recurring problems encountered by clients.
- Reviewed completed work to verify consistency, quality, and conformance.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Handled customer complaints and resolved issues promptly to maintain positive relationships.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
Onboarding Advanced Team Lead
Vanguard
Scottsdale
07.2019 - 07.2024
- Developed and led team of senior associates in the High Net Worth Account Opening and Asset Transfer department by utilizing coaching kata, stretch goals and other coaching plans
- Led cross-site and cross-department initiatives to promote sales skills and lead generation
- Leveraged data to maximize the effectiveness and efficiency of full-time employees to meet operational needs
- Championed upskilling leaders in LEAN methodology to drive a process improvement mindset and create rapid experimentation efforts to reduce waste
Military Intelligence Analyst
US Army
02.2013 - 01.2024
- Led multiple teams to gather and evaluate information from various intelligence collection assets to plan global operations
- Mentored new incoming soldiers to the unit to facilitate career progression and coordinated processing tasks
- Facilitated multiple intelligence briefings to unit commanders across different military and government organizations around the world
Orders Representative
Vanguard
07.2019 - 05.2021
- Effectively placed trades for clients on Thomson One Smart and Crave and assisted clients through the trade path on the Vanguard website
- Coached multiple onboarding classes for Investment Services, including the Financial Advisor Development Program
- Championed a Problem Solving project that eliminated over 33,000 inbound calls a year and a realized cost savings of $340,000
Education
MBA - Business Administration
Grand Canyon University
Phoenix, AZ01-2024
Bachelor of Arts - Political Science
Arizona State University
Tempe, AZ12-2019
Skills
- Root cause analysis
- Employee training
- Process improvement
- Data analysis
- Project management
- Lean methodology
Certification
- Series 7
- Series 63
- SIE
- Series 99
Timeline
Services Manager
LPL Financial
07.2024 - Current
Onboarding Advanced Team Lead
Vanguard
07.2019 - 07.2024
Orders Representative
Vanguard
07.2019 - 05.2021
Military Intelligence Analyst
US Army
02.2013 - 01.2024
MBA - Business Administration
Grand Canyon University
Bachelor of Arts - Political Science
Arizona State University
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