John Healy
Chandler
Summary
Encouraging leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent guest relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Hotel Assistant Manager
Four Seasons Westlake Village
01.2024 - 12.2025
- Manages the staff at the Front Desk. Interviews, trains and schedules with the staff. Conducts Performance Evaluations and disciplines staff when needed.
- Assist with Guest Services and Guest Experience team which encapsulates front drive, bell, door, and concierge.
- Assist in identifying areas to improve operational efficiency, reduce costs, or increase sales and guest satisfaction
- Coordinates arrivals, departures and billing requirements with Sales and Catering Department. Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups.
- Prepare and submit check requests, expense reports, and vendor communications
- Collect, organize, and analyze retail and resort experience data to identify trends, performance opportunities, and business insights
- Assures that all financial and credit procedures are followed. Follow up on credit problems with Front Office Manager and/or Credit Manager. Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements.
- Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism
Manager In Training
Four Seasons Westlake Village
01.2023 - 01.2024
- Oversaw housekeeping operations
- Provide strong leadership and hands-on guidance to a team of Room Attendants, House Attendants, and Valet/Laundry staff, ensuring the highest standards of cleanliness and upkeep across all assigned hotel areas.
- Monitor each Room Attendant’s progress throughout the day and inspect completed rooms to ensure all standards are met.
- Gained laundry knowledge by understanding how the hotel occupancy correlates with laundry production, such as linen inventory per occupied rooms
- Gained housekeeping knowledge through training in varying positions such as Turn Down Attendant, Room Attendant, Houseman, Public Area, and Coordinator.
- Oversaw activities of front desk agents in completing check ins/check outs, reservations, proper bill adjustments, disciplining and motivating employees to maximize performance.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts
- Gained knowledge of company policies, protocols and processes by understanding the golden rule and attending trainings (All Leaders Meeting, Operational Meeting, Forbes Training)
- Maintain and update internal records, SOPs, vendor contracts, and purchasing documentation
- Acted with integrity, honesty and knowledge to promote the culture of company.
- Experienced management change which expedited the training, and versatility by stepping into variety of roles.
Internship
Four Seasons Hotel
05.2022 - 08.2022
- Participated in a rotational position such as finance, reservation, housekeeping, and food and beverage.
- Understanding food and beverage health and safety protocols.
- Implementing hotel culture through genuine guest service.
- Support culture initiatives through communications, project support, and guest-first thinking
Education
Bachelor of Science - Hospitality Management
Pennsylvania State University
University Park, PA12.2022
Skills
- Staff Leadership
- Team Building
- Conflict Resolution
- Guest Services
- Performance Management
- Problem Solving
- Interpersonal Skills
- Critical Thinking
- Effective Communication
- Time Management
- Emotional Intelligence
- Delegation Skills
- Technical Skills
- Decision Making
- Strategic Planning
- Inventory Control
- Guest Relations
- Bilingual
- Opera
- Givex
- Microsoft Word
- Excel
- HotSos
- Rex
Certification
- Certification in Hotel Industry Analytics, The American Hotel & Lodging Educational Institute - August 2022
Timeline
Hotel Assistant Manager
Four Seasons Westlake Village
01.2024 - 12.2025
Manager In Training
Four Seasons Westlake Village
01.2023 - 01.2024
Internship
Four Seasons Hotel
05.2022 - 08.2022
Bachelor of Science - Hospitality Management
Pennsylvania State University