John Hernandez
Chandler
Summary
Dynamic professional with extensive experience at State Farm as a Claims Adjuster, excelling in client base retention and problem-solving. Proven ability to lead multidisciplinary teams and enhance operational efficiency, driving significant improvements in customer satisfaction and sales performance. Bilingual communicator with a keen attention to detail and a strong sales strategy development background.
Overview
12
12
years of professional experience
Work History
Claims Adjuster
State Farm
Tempe
11.2024 - Current
- Take inbound and make outbound calls according to daily scheduled, helping customers with their claims and any needs they might have.
- Posses extensive insurance knowledge about state laws that very from state to state
- Adhere strictly to company policies regarding customer call quality control.
- Move every claim to the farthest point and handle every claim with extreme precision.
SALES MANAGER
T-mobile
Flagstaff
11.2017 - 04.2022
- Built strong partnerships with internal stakeholders, maintaining interprofessional communication in order to drive success.
- Managed customer accounts and relationships.
- Analyzed sales data to identify trends and make recommendations for improvement.
- Provided coaching and feedback to staff on an ongoing basis to improve job performance and team motivation.
RESTAURANT MANAGER
Mama Burger
Flagstaff
05.2013 - 08.2017
- Facilitated regular staff meetings to discuss progress and increase team drive.
- Maintained a high level of customer service by addressing patrons promptly and professionally.
- Identified areas for improvement in operational processes and developed solutions accordingly.
- Implemented innovative strategies to increase sales and profitability of the restaurant.
- Recruited, trained, evaluated, scheduled, and supervised all restaurant personnel.
Education
High School Diploma -
Flagstaff Highschool
Flagstaff05.2014
Skills
- Product and Service Management
- Excellent Time Management
- Multitasking
- Client Base Retention
- Sales Strategy Development
- Multidisciplinary Team Leadership
- Bilingual communication
- Interpersonal skills
- Team collaboration
- Attention to detail
- Problem solving
- Effective listening
Affiliations
- working out
- hiking
- dog training
Languages
Spanish
Native/ Bilingual
Timeline
Claims Adjuster
State Farm
11.2024 - Current
SALES MANAGER
T-mobile
11.2017 - 04.2022
RESTAURANT MANAGER
Mama Burger
05.2013 - 08.2017
High School Diploma -
Flagstaff Highschool
Similar Profiles
ALBERTO ESCOBAR RUIZALBERTO ESCOBAR RUIZ
Claim Specialist; and Producer at State Farm Corporate & State Farm AgencyClaim Specialist; and Producer at State Farm Corporate & State Farm Agency
Bethany GandyBethany Gandy
Insurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State FarmInsurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State Farm
Isaiah SkinnerIsaiah Skinner
Claims Adjuster at State FarmClaims Adjuster at State Farm
DENARIO CURTISDENARIO CURTIS
CLAIMS ADJUSTER at State FarmCLAIMS ADJUSTER at State Farm
Ethan GilbyEthan Gilby
Section Leader at Corona Del Sol High School Marching BandSection Leader at Corona Del Sol High School Marching Band