John Jadwisiak
Phoenix,AZ
Summary
Proactive and meticulous retail leader with over 24 years of experience in the retail, grocery and food industries. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
6
6
years of professional experience
Work History
Manager, Merchandise Execution
Macys Inc.
06.2024 - Current
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Responsible for the merchandise execution of businesses (women's shoes, handbags, and ready to wear) with annual sales of $14 million.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Visual Merchandising Manager
Macys, Inc.
02.2024 - 06.2024
- Improved store aesthetic by selecting appropriate fixtures and lighting, creating a more inviting atmosphere for customers.
- Helped store adapt spaces to accommodate merchandise within spatial constraints and inventory storage availability.
- Managed merchandising standards and maintained consistency across distribution channels.
- Communicated visual merchandising information and standards via in-store training and regular meetings.
- Trained new staff on visual merchandising standards and practices, ensuring consistency across all store departments.
Manager, Merchandise Execution
Macys. Inc.
02.2023 - 02.2024
Sales Manager
Macys, Inc.
04.2022 - 02.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of sales colleagues, fostering a positive work environment focused on teamwork and customer loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Managed departments (men's, kids, soft home, and backstage) with annual sales of $11 million.
Captain, At Your Service
Macys, Inc.
07.2021 - 03.2022
- Increased customer satisfaction ratings by addressing issues effectively for speedy resolution.
- Provided excellent customer service pertaining to online order pick-ups, curb-side pickups, returns, account payments, and any other requests made by guests.
- Prioritized and organized tasks to efficiently accomplish service goals.
Director of Operations
Luxe and Lemons, LLC.
08.2019 - 07.2021
- Increased sales year over year by $400k by establishing goals, overseeing performance and expanding productivity.
- Evaluated suppliers by accessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximized business operational efficiency, leading to over $5k in operational savings in one year.
- Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
Education
Bachelor of Arts - Music
Capital University
Columbus, OH05.2015
Associate of Arts - General Studies
Terra State Community College
Fremont, OH08.2014
Skills
- Customer service and experience
- Microsoft office
- Sales team training
- Goal setting
- Problem anticipation and resolution
- Emotional Intelligence
- Focus and follow-through
- Continuous learning mindset
- Sales analysis
- Team oriented leader
Timeline
Manager, Merchandise Execution
Macys Inc.
06.2024 - Current
Visual Merchandising Manager
Macys, Inc.
02.2024 - 06.2024
Manager, Merchandise Execution
Macys. Inc.
02.2023 - 02.2024
Sales Manager
Macys, Inc.
04.2022 - 02.2023
Captain, At Your Service
Macys, Inc.
07.2021 - 03.2022
Director of Operations
Luxe and Lemons, LLC.
08.2019 - 07.2021
Bachelor of Arts - Music
Capital University
Associate of Arts - General Studies
Terra State Community College
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