JOHN KENNEDY
Mesa
Summary
Organized and committed professional with four years of customer service experience, adept at navigating unexpected challenges with resilience. Demonstrateing exceptional de-escalation tactics and meticulous planning to ensure client satisfaction in primary care settings. Self-motivated with strong multitasking abilities, thriving both independently and collaboratively to meet deadlines and achieve quotas with precision. Quick to adapt to unforeseen conflicts, ensuring seamless operations and a positive experience for all stakeholders.
Overview
6
6
years of professional experience
Work History
Driver
Uber
06.2025 - Current
- Managed a 5-star rating while providing professional service, and catering to the needs of passengers for over 2,000 trips
- Maintained a clean and comfortable vehicle while transporting 20+ passengers a day
- Ensured safety and satisfaction with efficiency while maintaining a clean driving record
- Relied on punctuality and consistency to arrive at desired location on time to each clients satisfaction
Production Cook/Manufacturing Support
Baked Bros
01.2024 - 01.2026
- Used time management skills to tackle required daily tasks for customers and patients in a demanding environment
- Met required weekly quotas with efficiency and professionalism
- Worked with team members on problem solving and overcoming unexpected complications
- Exceptional punctuality through the rigorous and lengthy work hours
- Creative problem solving during unexpected roadblocks to ensure weekly quotas were met without delay
- Trained new team members on the process of specific and tedious workload to ensure they were efficient in each task
- Maintained exceptional organization and attention to detail throughout the extensive production process
Manager
Herbafi Medical
10.2019 - 01.2024
- Assisted patients in the proper treatments towards their individual ailments
- Answered phone calls from patient inquiries regarding their desired relief
- Created treatment plans for patients to aid in their desired recovery plans
- Created and managed schedules for employees and local processors to ensure no overlapping of deliveries or employee hours
- Efficiently managed appointment schedules for patients and prescribing doctors to ensure smooth and efficient appointments
- Followed up with patients about their treatment plans and whether or not they were satisfied or wanted to try new regimens if they were not receiving desires results
- Trained teams of inexperienced individuals on customer service care and deescalation practices
- Established new customer service policies to ensure our patients were satisfied and receiving premium quality care
- Handled over the phone customer inquiries in a timely and professional manner while managing in person patient customer service
- Used deescalation practices to ensure patients concerns and frustrations were met and handled professionally
Education
High School Diploma -
Albert Einstein High School
Kensington, Maryland05.2016
Skills
- Customer Service
- Ability to Work Under Pressure
- Adaptability
- Communication
- Conflict Resolution
- Time Management
- Punctuality
- Bilingual
- Team Player
Languages
English
Spanish
Timeline
Driver
Uber
06.2025 - Current
Production Cook/Manufacturing Support
Baked Bros
01.2024 - 01.2026
Manager
Herbafi Medical
10.2019 - 01.2024
High School Diploma -
Albert Einstein High School
DETAILS
- Mesa, Arizona
- 3015030393
- Cashelcooks@gmail.com