John Kuhns-Miller

• Supervised guest services team, ensuring high-quality customer interactions and satisfaction.
• Trained staff on operational procedures and company policies to enhance service delivery.
• Resolved guest complaints efficiently, fostering positive relationships and repeat business.
• Coordinated with management to develop strategies aimed at enhancing guest experiences.
• Ensured compliance with health and safety regulations, maintaining a safe environment for guests and staff.
• Contributed to the improvement of team performance by providing consistent feedback and coaching to staff members.

Count inventory, stock shelves, assist customers, assist team members, train team members.

• Supervised team members in daily operations, ensuring efficient service and customer satisfaction.
• Trained new employees on operational procedures and safety standards, enhancing team performance.
• Managed inventory levels and coordinated supply orders to prevent shortages and maintain workflow.
• Implemented quality control measures to uphold food safety standards and improve product consistency.
• Developed scheduling plans to optimize labor costs while meeting peak demand periods effectively.
• Streamlined operational processes, reducing wait times and increasing overall service efficiency.
• Monitored employee performance closely, providing constructive feedback for continuous improvement opportunities.

• Assisted in maintaining cleanliness and organization of work areas, enhancing overall safety.
• Conducted routine maintenance checks on equipment and facilities to ensure optimal performance.
• Collaborated with team members to troubleshoot and resolve maintenance issues promptly.

• Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
• Operated point-of-sale systems, processing transactions accurately and swiftly.
• Maintained cleanliness and organization of store areas, ensuring a welcoming environment.
• Assisted in inventory management, restocking shelves, and tracking product availability.
• Trained new employees on company policies, procedures, and best practices for service delivery.
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
• Developed strong cooperative relationships with coworkers and managers.
• Developed strong customer service and product knowledge skills to enhance individual and team performance.