John Majewski
Gold Canyon
Summary
Licensed Property and Casualty Insurance Adjuster specializing in efficient and fair claims settlements. Delivered superior customer service through critical thinking and objective evaluation, enhancing insured experiences with compassion and precision. Focused on streamlining processes and mentoring teams to improve service quality and operational efficiency.
Overview
7
7
years of professional experience
Work History
Senior Customer Service Representative Lead
Safelite Auto Glass
01.2021 - 10.2025
- Prioritized and processed automobile glass claims for multiple insurance companies, representing each company within their specified policies.
- Scheduled customers for glass service, fostering empathy, providing insurance education, and promoting respect for diversity and choice.
- Implemented best practices for complaint resolution, driving positive outcomes in challenging interactions.
- Mentored junior representatives, enhancing their communication and problem-solving skills.
- Scheduled each customer for glass service providing empathy, insurance education, and respect diversity with freedom of choice.
- Developed a reputation for providing exceptional levels of support and service, resulting in numerous commendations from both customers and colleagues.
- Established a reputation for exceptional support and service, earning numerous commendations from customers and colleagues.
Licensed Practical Nurse Wound Care Manager
Mission Palms Post Acute Care Center
07.2019 - 01.2021
- Administered medications and treatments per established protocols and patient care plans, ensuring patient safety and adherence to best practices.
- Demonstrated excellent technical skills in wound dressing changes, IV therapy administration, catheter insertion, and other routine nursing procedures.
- Collaborated with interdisciplinary healthcare teams to enhance wound care processes and integrate the latest technologies for improved patient outcomes.
- Administered medications and treatments according to established protocols and patient care plans.
- Monitored vital signs, documenting changes in patient conditions accurately and promptly.
- Fostered teamwork by participating in unit meetings, leading performance improvement initiatives, and engaging in collaborative problem-solving efforts.
Licensed Practical Nurse Manager
Archstone Care Center
11.2018 - 07.2019
- Supervised nursing staff to ensure adherence to best practices and regulatory compliance.
- Developed a culture of accountability among staff members encouraging open communication about areas requiring improvement leading to higher overall team performance.
- Trained and mentored new nurses, fostering professional development and enhancing team performance.
- Implemented quality improvement initiatives, resulting in enhanced care delivery processes.
- Collaborated with interdisciplinary team members to develop individualized care plans for patients with complex health conditions.
- Contributed to reducing hospital readmissions through effective discharge planning involving patient education on self-care techniques and follow-up appointments scheduling.
Education
Property And Casualty Insurance Adjuster 22222222 - Insurance And Risk Management
Adjuster Pro
Online Certification07-2026
Licensed Practical Nurse - Nursing
Maricopa Community Colleges, Mesa Community College
1833 West Southern Ave Mesa, AZ 85202 480-461-70012-2002
Skills
- Client satisfaction
- Complaint handling
- Call center experience
- Lead team initiatives
- Performance metrics
- CRM software proficiency
- Omnichannel communication
- Call handling
- Email management
- Time management
- Service excellence
- Workflow optimization
- Critical thinking
- Microsoft office
- Interpersonal skills
- Interpersonal skills
Timeline
Senior Customer Service Representative Lead
Safelite Auto Glass
01.2021 - 10.2025
Licensed Practical Nurse Wound Care Manager
Mission Palms Post Acute Care Center
07.2019 - 01.2021
Licensed Practical Nurse Manager
Archstone Care Center
11.2018 - 07.2019
Property And Casualty Insurance Adjuster 22222222 - Insurance And Risk Management
Adjuster Pro
Licensed Practical Nurse - Nursing
Maricopa Community Colleges, Mesa Community College