John Martinez
San Tan Valley
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Desiring a long-term position with room for career growth.
Overview
20
20
years of professional experience
Work History
Owner/Operator
Rocket Handyman
11.2020 - Current
- Managed day-to-day operations ensuring timely project completion and high-quality service delivery.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Negotiated contracts with clients for products or services rendered by the company.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Delivered customer orders to homes and places of business within established time frames.
Dispatch Manager
84 Lumber
08.2009 - 11.2020
- Prepares daily work and run schedules.
- Dispatched drivers to meet daily delivery needs for customers.
- Managed daily scheduling of labor and equipment needs and changes, embracing continuous improvement efforts.
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
- Addressed questions, problems or request for service or equipment.
- Recorded or maintained files or records of customer request, work or services performed.
- Relayed work orders and information between work crews, supervisors and field personnel.
- Coordinated service and schedules.
- Certified forklift driver
- Sale
Assistant Manager
QuikTrip
01.2008 - 08.2009
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Delegated daily tasks to team members to optimize group productivity.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Coached team members and delivered constructive feedback to promote
Tractor Operator
Art's Grading
08.2005 - 08.2008
- Operated tractors and heavy equipment to meet agricultural site needs.
- Utilized safety practices and procedures, following established rules and regulations.
- Monitored equipment, structures, materials, events and environment to assess problems.
- Dug ditches, leveled grading and spread gravel.
- Completed operator maintenance, checking and replenishing fluids to proper levels, examining and changing filters, changing and sharpening blades and lubricating equipment.
- Logged official trips to track daily mileage and gas consumption. Observed road and traffic laws and regulations to execute safe driving practices.
- Drove tractors according to job needs.
- Performed mechanical and hydraulic connections to attach equipment to tractors.
- Loaded, unloaded, transported and stacked materials through careful operation of various warehouse equipment.
Education
High School Diploma -
Mesa High School
Mesa, AZ05-2002
Skills
- Management
- Problem Assessment
- Teamwork and Communication
- Client relationship management
- Preventative maintenance
- Strong work ethic
- Dependable and reliable
- Customer service
- Training and Development
- Problem Resolution
- Work Planning and Prioritization
- Scheduling and Coordinating
- Team Leadership
- Complex Problem Solving
- Employee Coaching and Motivation
- Sales
- Cash register
- Forklift Operator
- Load security
- Order picking and processing
Education and Training
other
Timeline
Owner/Operator
Rocket Handyman
11.2020 - Current
Dispatch Manager
84 Lumber
08.2009 - 11.2020
Assistant Manager
QuikTrip
01.2008 - 08.2009
Tractor Operator
Art's Grading
08.2005 - 08.2008
High School Diploma -
Mesa High School
Similar Profiles
KRISTINA E. ORR, MFAKRISTINA E. ORR, MFA
Trainer/Program Manager at Rocket Central, Rocket Mortgage Family of CompaniesTrainer/Program Manager at Rocket Central, Rocket Mortgage Family of Companies
Crystal GlazeCrystal Glaze
Tradesman/Services Craftsman at Handyman Services, Ace Handyman ServicesTradesman/Services Craftsman at Handyman Services, Ace Handyman Services
MICHAELENE PARHAM-ROEBUCKMICHAELENE PARHAM-ROEBUCK
Payroll & Benefits Manager at Rocket Pest ControlPayroll & Benefits Manager at Rocket Pest Control
Sierra SutterSierra Sutter
Team Member at Handel's Homemade Ice CreamTeam Member at Handel's Homemade Ice Cream
Carrie PattersonCarrie Patterson
Medical Surgical Trauma Nurse at Chandler Regional Medical CenterMedical Surgical Trauma Nurse at Chandler Regional Medical Center