John Sullivan
Mesa,AZ
Summary
Dynamic Information Systems Support Specialist with a proven track record at Southwest Medical Imaging, excelling in application troubleshooting, operating systems deployment, virtualization technologies and network management. Expert level communication, troubleshooting and customer service. Looking to grow my skills in the IT field, up for any challenge.
Overview
12
12
years of professional experience
Work History
Information Systems Support Specialist
Southwest Medical Imaging
03.2022 - Current
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions of approximately 30 requests per day.
- Generated reports to track performance and analyze trends.
- Installed and configured operating systems and applications.
- Tested new software and hardware prior to deployment.
- Configured hardware, devices, and software to set up workstations for employees.
- Installed, configured and maintained computer systems and network connections.
- Configured VoIP phones according to company standards.
- Provisioned new software and hardware for use, following established security policies.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Maintained, updated and built Virtual Machines with VMware.
- Installed, set-up and utilized imaging servers with various software imaging tools.
- Maintained and created over 100 operating system images with imaging tools to deploy a wide range of machines for the company
Owner
Home IT Solutions
01.2014 - 03.2022
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Managed day-to-day business operations.
- Established foundational processes for business operations.
- Installed various hardware and software for clients' needs
- Tested new software and hardware prior to deployment.
- Configured hardware, devices, and software for various clients
- Provided expert troubleshooting and consultation
- Built approximately 20 workstations for gaming/business/creative functions
- Consulted with customers to assess needs and propose optimal solutions.
Education
Associate of Applied Science - Networking And Systems Administration
Maricopa Community Colleges, Mesa Community College
Mesa, AZ06-2021
Skills
- Virtualization technologies
- Application Troubleshooting
- Hardware maintenance
- User training
- IT onboarding
- Mobile device management
- Network troubleshooting
- Operating Systems Deployment
- Troubleshooting
- Communication
- Hardware Maintenance and Repair
- VoIP device configuration
Timeline
Information Systems Support Specialist
Southwest Medical Imaging
03.2022 - Current
Owner
Home IT Solutions
01.2014 - 03.2022
Associate of Applied Science - Networking And Systems Administration
Maricopa Community Colleges, Mesa Community College
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