John Tucker
1935 S Santan Village Parkway Apt 2055
Summary
Career server with a strong work ethic and exceptional customer service skills. Experienced in suggestive selling and wine and liquor pairing to cater to each table with a personal touch. Known for attention to details and creating special moments for guests!
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Coopers Hawk
09.2025 - Current
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Selling wine club memberships and informing guests of all the benefits and rewards that come with being a member of the wine club
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Pairing wine , cocktails , and other liqours to entrees to enrich the customers dining experience
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Server
Red Lobster
07.2021 - 09.2025
- Delivered exceptional customer service, ensuring guest satisfaction and addressing inquiries promptly.
- Maintained cleanliness and organization of dining area, enhancing overall ambiance for patrons.
- Collaborated with kitchen staff to ensure timely food delivery and accurate order fulfillment.
- Trained new servers on restaurant protocols and menu offerings, fostering team efficiency and performance.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
High School Diploma -
Show Low High School
Show Low, AZ05-2018
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Safe food handling
- Wine pairings
- Liquor, wine, and food service
- Table bussing
- Foreign language proficiency
- Allergy awareness
- Food sales and promotion
- Effective customer upselling
- Team player
- Reliable and responsible
- Warm and friendly
- Point-of-sale system
Accomplishments
I often receive 5 star reviews on both google and yelp.
Certification
food safety and service license
liquor license
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Server
Coopers Hawk
09.2025 - Current
Server
Red Lobster
07.2021 - 09.2025
High School Diploma -
Show Low High School