John Westbrook

Lead Technical Account Manager 12/2021 - Present

• Responsible for Anduril Industries as their Technical Account Manager, met onsite with Anduril staff in 2023.
• Built long-term trusted partner relationships to manage stakeholder expectations and meet revenue growth goals with book of 2.6M+ ARR.
• Participated in product innovation by identifying and representing customer needs and presenting new product capabilities.
• Identified and proposed upsell and renewal opportunities and communicated value proposition to churn results for enterprise customers.

Implementation Technical Leader 3/2020 - 12/2021

• Designed, built, and implemented JIRA architecture for the team, including project automation, reducing ticket complexity and decreasing time to close tickets by 32%.
• Scaled an implementation organization of 15 to over 300+ associates in one fiscal year by designing training documentation and leading class sessions.

Senior Client Solutions Consultant 9/2019 - 3/2020

• Blueprinted technical data and integrations process maps between client's ecosystems, identifying opportunities for improvement in targeting the correct sales verticals and avoiding pitfalls in design.
• Drafted technical implementation scope and schedule of work (SOW) documents for the client in order to reduce churn out of sales by 40% and increase client sentiment/engagement.

Senior Technical Implementation Consultant 11/2018 - 9/2019

• Identified opportunities within a clients ecosystem for better data utilization and harmony between systems, avoiding pitfalls in design and high cost out of scope solutions.
• Quality Assurance tested net new rollouts, analyzed JSON errors using Kibana, and reported technical tickets to product managers for fast triage, helping to cut down on issues reaching clients by 30%.

Technical Implementation Consultant 3/2018 - 11/2018

• Assisted with client's change management, optimizing for efficiencies and reducing or eliminating unsupported antiquated processes.

Implementation Manager

• Completed over 350+ projects in total with an average customer satisfactory score
  (CSAT) of 4.8/5.0 career.
• Top performer in CSAT in Q4 (industry’s peak season) of 2015, 2016, and 2017.