Johnathan Cheatham
Phoenix
Summary
Customer service and front desk professional with a track record of creating positive first impressions and managing efficient check-in processes. Expertise in handling customer inquiries with professionalism and care, ensuring high satisfaction levels. Proven ability to coordinate and deliver employee training programs that enhance service quality and operational efficiency. Strong multitasking skills in fast-paced environments, maintaining attention to detail and commitment to excellence.
Overview
7
7
years of professional experience
Work History
Front Desk/Customer Service
Optima Medical Centers
Phoenix
04.2022 - Current
- Verified patient information to ensure accurate registration and smooth clinic operations.
- Scheduled and managed patient appointments to enhance operational efficiency.
- Assisted patients and visitors with questions and concerns, promoting a welcoming environment.
Training Coordinator(Covid)
Carmax
Tempe
07.2019 - 02.2022
- Planned and organized training sessions for new employees.
- Coordinated logistics for training events across multiple locations.
- Maintained training records and updated program documentation regularly.
Customer Service Representative(Contract)
Concentrix
Tempe
12.2018 - 05.2019
- Assisted customers with inquiries using CRM systems and communication tools.
- Managed customer accounts, ensuring accurate information and timely updates.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
Diploma -
Mountain Point High Schol
Phoenix, AZ05-2018
Skills
- Patient registration
- Appointment scheduling
- Training coordination
- CRM systems
- Team collaboration
- Problem solving
References
References available upon request.
Timeline
Front Desk/Customer Service
Optima Medical Centers
04.2022 - Current
Training Coordinator(Covid)
Carmax
07.2019 - 02.2022
Customer Service Representative(Contract)
Concentrix
12.2018 - 05.2019
Diploma -
Mountain Point High Schol
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