Johnathan Garcia
El Mirage
Summary
Results-oriented Supervisor skilled in employee training and conflict resolution. Expertise in performance management and communication during high-pressure situations. Led team operations and coordinated workflows, managing staff schedules and providing coaching to boost productivity and service quality.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Supervisor
Live Nation
Phoenix
08.2021 - Current
- Supervised event staff to ensure smooth operations during concerts and festivals.
- Trained new employees on safety protocols and operational procedures.
- Monitored employee productivity to provide constructive feedback and coaching.
- Evaluated and coached staff, managing performance and terminations.
- Collaborated with other departments to coordinate workflow processes between teams.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Manager's Assistant
Raceway Car Wash
Phoenix
03.2021 - 10.2022
- Assisted management with scheduling and coordinating daily operations.
- Maintained inventory levels and ordered supplies regularly.
- Managed customer inquiries and resolved service-related issues promptly.
- Organized workflow to ensure efficient car wash processes were followed.
- Developed training materials for staff development and onboarding programs.
- Implemented safety protocols to maintain a secure working environment.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Responded to customer issues to provide immediate resolution and improve retention.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Education
I studied out of state
Skills
- Employee training
- Performance management
- Workflow coordination
- Scheduling management
- Safety protocols
- Customer relationship management
- Inventory control
- Event supervision
- Problem solving
- Effective communication
- Conflict resolution
- Task delegation
- Team leadership
- Coaching and mentoring
Languages
Spanish
Professional
Certification
- certified forklift operator
Timeline
Supervisor
Live Nation
08.2021 - Current
Manager's Assistant
Raceway Car Wash
03.2021 - 10.2022
I studied out of state