Johnie Clinton
Tempe
Summary
Dynamic Information Technology Specialist with a proven track record at Invision Technology Solutions, excelling in technical support and customer service. Troubleshoot hardware/software issues and effectively communicating solutions to non-technical users. Recognized for enhancing customer satisfaction and efficiently managing support tickets while demonstrating strong problem-solving abilities.
Overview
4
4
years of professional experience
Work History
Information Technology Specialist
Invision Technology Solutions
Scottsdale
03.2024 - Current
- Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.
- Assisted customers with password resets, account unlocks, and security settings adjustments.
- Conducted remote diagnostics to identify and solve technical problems.
- Monitored and responded to support tickets in a timely manner, prioritizing based on urgency and impact.
- Created new accounts, reset passwords, and configured access to servers and file management software for users.
- Performed system backups and data recovery operations when required.
- Used remote login tools to assist clients with technical and product questions.
- Served as first point of contact for incoming technical service calls and emails.
Parking Attendant Supervisor
SP+
Scottsdale
05.2021 - 03.2024
- Resolved customer complaints in a professional manner while following established guidelines.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Trained new employees on company policies, job duties, and performance expectations.
Education
High School Diploma -
Sequoia High School
Visalia, CA05-2017
Skills
- Technical Support: Experience in troubleshooting hardware/software issues, diagnosing system problems, and providing solutions to end-users
- Remote Desktop Tools: TeamViewer, Splashtop, RDP
- Software and Applications: Microsoft Office (Word, Excel, PowerPoint, Outlook), Email Clients (Outlook, Thunderbird, etc), ConnectWise ticketing systems, InWatch
- Customer Service: Strong ability to communicate complex technical issues in simple terms to non-technical users
- Problem-Solving: Strong analytical skills and attention to detail in diagnosing and resolving issues
- Hardware Support: Hands-on experience with desktops, laptops, printers, and peripherals
- Time Management: Ability to manage multiple tasks and prioritize issues based on urgency
Timeline
Information Technology Specialist
Invision Technology Solutions
03.2024 - Current
Parking Attendant Supervisor
SP+
05.2021 - 03.2024
High School Diploma -
Sequoia High School
Similar Profiles
Luke CallaghanLuke Callaghan
Cabinet Maker at INVISION Shopfitting and KItchensCabinet Maker at INVISION Shopfitting and KItchens
Raymond RagsdaleRaymond Ragsdale
Home Improvement Contractor at Invision Construction LLCHome Improvement Contractor at Invision Construction LLC
Mason SteerMason Steer
Apprentice at Invision Builders, LLCApprentice at Invision Builders, LLC