JOHN " MIKE " JUAREZ
TUCSON
Summary
Versatile and dynamic, with a proven track record at Elliott Electronic Supply, I excel in multi-tasking and problem-solving, ensuring peak operational efficiency. My friendly demeanor and inventory control expertise have significantly enhanced customer satisfaction and repeat business, embodying reliability and a goal-oriented approach to surpassing sales targets.
Security professional with solid background in protecting assets and ensuring safety. Proven ability to assess risks, manage security protocols, and respond effectively to incidents. Strong focus on collaborative team efforts and adapting to evolving security needs. Reliable and skilled in surveillance, access control, and emergency response.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Sales Associate
Elliott Electronic Supply
02.2015 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Listened to customer needs and desires to identify and recommend optimal products.
- Used in-store system to locate inventory and place special orders for customers.
Copier Service Technician
Sasiadek's Information Technology
05.2014 - 02.2015
- Delivered exceptional customer service through professionalism and attention to detail in all interactions.
- Minimized equipment downtime by promptly responding to service calls and prioritizing urgent requests.
- Provided expert consultation to clients regarding copier maintenance and best practices.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Explained diagnostic findings to customers and outlined repair or service options.
- Developed detailed maintenance schedules for copier equipment to maximize equipment lifetimes.
- Completed preventive maintenance on machines to enhance production and maintain quality.
Sales Associate
Gibson's Office Supply
03.2010 - 05.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
Loss Prevention Officer
Arizona Mail Order
01.2002 - 09.2007
- Completed incident reports and activity logs for accurate, current records.
- Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
- Conducted daily store walk-throughs to identify potential security risks.
- Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
- Observed video surveillance systems for prompt emergency response.
- Trained personnel on security best practices, protocols and procedures.
- Improved team's response time to incidents with thorough training on emergency procedures.
- Monitored surveillance cameras and alarm systems to detect suspicious activity.
Security Officer
Allied Security
05.1997 - 01.2002
- Issued access cards to authorized personnel to monitor access points.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Examined doors, windows and gates to verify security.
- Monitored CCTV cameras and alarm systems for security breaches.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Completed full building and grounds patrols to spot and investigate concerns.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Checked and verified photo identification prior to granting facility access.
Correctional Officer
Correction Corporation of America
03.1994 - 07.1996
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Mitigated potential security breaches with vigilant contraband detection practices.
- Improved compliance with state and federal regulations by updating and enforcing facility policies.
- Enhanced facility safety by conducting regular and thorough cell inspections.
- Ensured security of facility perimeter by conducting routine patrols.
- Enforced rules and regulations to maintain order among inmates.
- Responded to emergency situations and de-escalated hostile confrontations.
- Conducted security checks of inmates and living areas.
- Prepared reports to document incidents and violations.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Supervised inmates during meals, recreation and other activities.
- Transported inmates to and from court hearings, medical appointments and other locations.
- Investigated and responded to incidents of inmate misconduct.
Education
High School Diploma -
Coolidge High School
Coolidge, AZ05-1990
Skills
- Multi-tasking strength
- Problem-solving
- Reliable and punctual
- Listening skills
- Inventory control
- Shipment processing
- Friendly and outgoing
- Retail loss prevention
- Goal oriented
Certification
- Certified Corrections Officer (CCO) - American Correctional Association.
Timeline
Sales Associate
Elliott Electronic Supply
02.2015 - Current
Copier Service Technician
Sasiadek's Information Technology
05.2014 - 02.2015
Sales Associate
Gibson's Office Supply
03.2010 - 05.2014
Loss Prevention Officer
Arizona Mail Order
01.2002 - 09.2007
Security Officer
Allied Security
05.1997 - 01.2002
Correctional Officer
Correction Corporation of America
03.1994 - 07.1996
- Certified Corrections Officer (CCO) - American Correctional Association.
High School Diploma -
Coolidge High School
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