Summary
Overview
Work History
Education
Skills
Timeline
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Joleene Martinez

Phoenix

Summary

Dynamic and engaging, I leveraged my strong multitasking and customer service expertise at Sugar 44 to enhance guest experiences, resulting in increased satisfaction and repeat business. Skilled in responsible alcohol service and team training, I contributed to a positive, service-oriented work environment, driving performance improvement and maintaining high standards of cleanliness and hospitality.

Overview

3
3
years of professional experience

Work History

Bartender in Training

Sugar 44
03.2024 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.

Server

Sugar 44
03.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Entertainer

Christies Cabaret
02.2022 - 03.2024
  • Remained in costume for extended periods for maximum performance effect.
  • Danced, sang and conducted games encouraging guest participation through playful antics and engagement.
  • Practiced and rehearsed choreographed dance routines to deliver flawless venue performances.
  • Enhanced audience engagement by incorporating interactive elements and timely humor in performances.
  • Communicated with guests clearly and with good humor to encourage laughter and excitement.
  • Maintained a high level of professionalism during all interactions with clients, venues, and fellow performers.
  • Created fun and animated skits aligned with company mission and values for guest enjoyment.
  • Developed unique acts for various occasions, ensuring a memorable experience for all attendees.
  • Refined stage presence techniques to captivate audiences of diverse ages and backgrounds effectively.
  • Received numerous positive reviews from clients, resulting in repeat bookings and referrals for new gigs.
  • Seamlessly adapted performances to accommodate last-minute changes or unforeseen challenges during live events.
  • Received coaching to refine skills and abilities.
  • Adapted to various performance styles to suit diverse audiences.
  • Increased event attendance rates by promoting shows through various marketing channels, including social media and local print advertisements.

Education

High School Diploma -

Mesa High
Mesa, AZ
05.2018

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Outgoing personality
  • Patience and tolerance
  • Clear and effective communication
  • Engaging personality
  • Cleanliness and hygiene
  • Customer service expertise
  • Responsible alcohol service
  • Complex Problem-solving
  • Handling difficult customers
  • Cash register operation
  • Menu memorization
  • Memory retention
  • Hospitality service expertise
  • Service-oriented mindset
  • Professional appearance
  • Suggestive selling
  • Alcohol awareness
  • Food service
  • Team training and development
  • New hire training
  • Inventory
  • Drink preparation techniques
  • Beverage preparation
  • Sales expertise
  • Performance improvement
  • Food running
  • Staff management

Timeline

Bartender in Training

Sugar 44
03.2024 - Current

Server

Sugar 44
03.2024 - Current

Entertainer

Christies Cabaret
02.2022 - 03.2024

High School Diploma -

Mesa High

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Joleene Martinez