Jolena Yezzi
Flagstaff
Summary
Detail-oriented marketing and public relations student with experience in social media management, brand communication, and audience engagement. Currently working as a beauty advisor in luxury fragrance and cosmetics, combining strong interpersonal skills with sales strategy, content creation, and digital branding
Overview
4
4
years of professional experience
Work History
Beauty Advisor and Sales Associate
Dillards Department Store
Flagstaff
03.2025 - Current
- Worked hands-on with luxury brands, including Lancôme, Estée Lauder, and Clinique, as well as a variety of fragrances for men and women.
- Provided personalized fragrance recommendations, foundation shade matching, skincare consultations, and full beauty applications.
- Consistently met monthly sales goals and weekly performance expectations through upselling, client relationship building, and strong product knowledge.
- Known for delivering elevated customer experiences by understanding individual needs, and recommending particular products based on needs.
Lead Hostess
Keelers Steakhouse
Cave Creek
03.2023 - 12.2024
- Managed the front-of-house coordination and guest communications in a high-volume steakhouse, serving as the primary communication link between servers, management, and guests
- Designed and maintained the daily seating chart using OpenTable, organizing server sections, reservations, and guest flow to maximize efficiency
- Opened and closed the restaurant independently, ensuring readiness, cleanliness, and organization
- Answered phones, managed reservations, and handled take-out orders
- Trained new hosts, reinforcing service standards and effective communication
Lead Hostess
Terravita Golf and Country Club
Scottsdale
12.2021 - 02.2023
- Delivered a high end member experience by greeting and assisting club members and guests
- Prepared and maintained dining areas by polishing glassware and silverware, and ensuring presentation met club standards
- Coordinated nightly server assignments and floor organization to support efficient service
- Handled incoming calls and take-out orders with professionalism
- Trained new front of house employees on service standards, operations, and member communication
Education
High School Diploma -
Cactus Shadows High School
Cave Creek, AZ05-2023
Some College (No Degree) - Marketing
Northern Arizona University
Flagstaff, AZSkills
- Fragrance consultation
- Skincare analysis
- Makeup application
- Client follow-up
- Customer experience
- Sales strategies
- Communication skills
- Time management
- Team collaboration
- Training new staff
- Detailed organization
- Friendly and outgoing
- Upselling strategies
- Social media expertise
- Customer engagement
Affiliations
Alpha Phi Sorority - Director of Marketing and Social Media - Gained over 10k followers and went viral multiple times through TikTok using CapCut. Created posts and graphics through Instagram using Canva
Timeline
Beauty Advisor and Sales Associate
Dillards Department Store
03.2025 - Current
Lead Hostess
Keelers Steakhouse
03.2023 - 12.2024
Lead Hostess
Terravita Golf and Country Club
12.2021 - 02.2023
High School Diploma -
Cactus Shadows High School
Some College (No Degree) - Marketing
Northern Arizona University