Jon Pitchford

Senior Assistant Store Manager

Discount Tire

Phoenix

06.2012 - Current

Organized promotional events such as sales campaigns or loyalty programs to attract new customers.
Ensured compliance with company policies and procedures while providing excellent customer service.
Maintained accurate records of all transactions related to merchandise purchases or returns.
Inspected merchandise regularly for quality assurance purposes.
Identified process improvements that could enhance efficiency within the store.
Monitored stock levels on a regular basis to ensure adequate supplies are available when needed.
Developed goals for store personnel that aligned with corporate objectives and monitored progress towards those goals.
Performed administrative tasks such as scheduling shifts, managing payroll records.
Conducted periodic reviews of employee performance according to established criteria.
Performed daily store operations, including opening and closing procedures, stocking shelves, cashiering, and inventory management.
Analyzed financial information to identify areas of improvement and cost savings opportunities.
Resolved customer complaints promptly and efficiently to ensure a positive shopping experience for customers.
Assisted store manager in developing and implementing effective strategies to increase sales and customer satisfaction.
Collaborated with other departments to develop successful marketing initiatives for the store's products and services.
Evaluated competitor activities in order to stay ahead of market trends.
Recruited, trained, coached and supervised staff members to ensure high performance standards were met.
Created weekly reports detailing store performance metrics such as sales volume, customer feedback.
Contributed ideas during brainstorming sessions regarding new product lines or services.
Coordinated delivery schedules with vendors in order to ensure timely arrival of goods.
Provided feedback on the performance of team members in order to maximize their potential.
Assisted in continuous development of effective store associates to achieve desired sales and results.
Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
Handled scheduling for store shifts to achieve adequate staffing.
Checked monthly sales and performance reports to support operational planning and strategic decision-making.
Supervised cashiers in processing credit, debit and cash payments to streamline sales.
Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Coached and developed store associates through formal and informal interactions.
Answered customer questions and addressed problems and complaints in person and via phone.
Oversaw aspects of maintenance, inventory, and daily activity management.
Reviewed inventory and sales records to prepare reports for management and budget departments.
Delegated assignments based on team strengths to optimize floor coverage and service levels.
Maintained inventory by checking merchandise to determine levels.
Handled complaints from customers by empathetically listening, recording details and offering solutions.
Oversaw coaching and guidance of store employees to foster advancement in work operations.
Analyzed sales data to identify trends and adjust strategies accordingly.
Delegated work to staff, setting priorities and goals.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Formed and sustained strategic relationships with clients.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Created effective business plans to focus strategic decisions on long-term objectives.
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Monitored progress by establishing plans, budgets and measuring results.
Implemented successful business strategies to increase revenue and target new markets.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Implemented campaigns and promotions to help with developing goods and services.
Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Mitigated business risks by working closely with staff members and assessing performance.
Directed or coordinated financial or budget activities to fund operations and maximize investments.
Prepared staff work schedules and assigned team members to specific duties.

Summary

Overview

Work History

Senior Assistant Store Manager

Education

High School Diploma -

Skills

Timeline

Senior Assistant Store Manager

High School Diploma -

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