Jon Shepherd
Sun City West,AZ
Summary
At Waste Management Company, I excelled as a Debt Collector, leveraging my expertise in account management and negotiation to maintain a high success rate in reducing overdue balances. My approach, combining patience and strategic payment plan development, fostered strong client relations and resolved disputes effectively, ensuring compliance and customer satisfaction. Detailed [Job Title bringing over 15 years in accounts receivable and collections. Adept at reaching out to account holders by phone, mail and email. Skilled in Detailed collector bringing over fifteen years in accounts receivable and collections. Adept at reaching out to account holders by phone, mail and email. Skilled in resolving collection issues, adjusting accounts and correcting discrepancies or short payments. Results-oriented Collections Specialist dedicated to exceeding goals and reducing company debt. Expert in communications
and proficient in Microsoft.
Overview
6
6
years of professional experience
Work History
Debt Collector
Waste Management Company
03.2019 - 11.2024
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Verified compliance with relevant laws, regulations and best practices related to customer account management.
- Identified and contacted customers with overdue accounts to address payment status.
- Collected on delinquent accounts to reduce overdue balances.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Documented customer payment interactions and account statuses for future reference.
- Maintained consistently high success rate of collecting on overdue accounts.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Worked with customer to create debt repayment plan based on current financial condition.
- Established relationships with customers to encourage payment of delinquent accounts.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Entered client details and notes into system for interdepartmental access and review.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Responded to customer inquiries and provided detailed account information.
- Generated and distributed monthly customer statements.
- Processed debtor payments and updated accounts to reflect new balance.
- Researched billing errors and discrepancies to initiate corrective action.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Regularly monitored accounts to identify overdue balances and potential areas of risk.
Education
Diploma - Pastoral Studies/Communications
Rhema Bible College
Broken Arrow, OK05.1998
Skills
- Account Management
- Payment plan development
- Collections best practices
- Customer research
- Call center background
- Stress Tolerance
- Client Relations
- Negotiation
- Familiar with locating individuals
- Patience and Persistence
- Call center experience
- Payment Acceptance
Timeline
Debt Collector
Waste Management Company
03.2019 - 11.2024
Diploma - Pastoral Studies/Communications
Rhema Bible College
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