Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JON SPENCER

PHOENIX

Summary

Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community.

Overview

21
21
years of professional experience
1
1
Certification

Work History

EMS Dispatcher

Maricopa Ambulance
01.2023 - Current
  • Demonstrates complete knowledge, understanding and compliance of company policies and procedures.
  • Ensures that Computer Aided Dispatch computer console, phone system, radio system and all equipment is ready for use at the beginning of each shift.
  • Ensures security of buildings, Dispatch Center and all other company property.
  • Performs daily inspections of their work area and of the Dispatch Center for cleanliness. Then performs the appropriate housekeeping duties to ensure their work area is clean, free from clutter and sanitary at all times.
  • Maintains appropriate communications with company units, managers, support staff, receiving healthcare facilities and other agencies via radio, data link, pager or cell phone as required.
  • Is knowledgeable as to local geography to include location of hospitals, public venues as well as local streets and highway systems.
  • Deploys, tracks and moves units on an ongoing basis throughout the day per local System Status Posting Plan.
  • Responds to all calls for service promptly and accurately answering incoming phone calls for service per Emergency Medical Dispatch and company procedure as required.
  • Contacts and dispatches by radio, pager or MDT the most appropriate unit each request for service.
  • Obtains complete intake information from all callers and inputs information received into Computer Aided Dispatch system.
  • Communicates and coordinates with Field Supervisors, Operations Managers and other management and support staff to ensure the proper number of fully equipped and staffed vehicles are available to fulfill local System Status Plan on a daily basis.
  • Acts at all times in the best interests of high quality patient care, in the best interest of the patient, and in such a manner to reflect credibly on the company and the professional reputation of the Dispatcher.
  • Acts at all times with the safety of field crews he/she is dispatching in mind, as well as the safety of the patient, other EMS personnel, bystanders, and any other public safety personnel present at scene.
  • Maintains security and privacy of all company and patient information at all times in accordance HIPPA and all other local, state and federal regulations.
  • At all times sets an example of professionalism and leadership for others to follow. Places patient care excellence and safety above all else.
  • Performs other duties as directed by management.

Emergency Department Technician

Stamford Hospital
12.2021 - 10.2022
  • Administer infusion medications and intubation.
  • Respond to dispatched emergency assignments quickly and safely.
  • Performed basic and advanced patient assessments.
  • Interpret limited histories and examine patients to identify underlying critical issues.
  • Monitor patients for changes and reviewed and revised plans accordingly.
  • Inspect vehicle, medical supplies, and equipment during downtime.
  • Promote team effort when working with dispatch center, public safety agencies, and care providers.
  • Demonstrate high standards of performance, including teamwork communication, and compassion.

Call Taker

Nelson Ambulance
04.2021 - 12.2021
  • Focused on providing proactive public relations in the process of calming and assisting patients and their loved ones in the treatment and information gathering process.
  • Assumed responsibility for radio reports, and utilized knowledge of AED and CPR.
  • Served as a member of the Petco Park medical team and special events staff.
  • Recognized multiple times for outstanding on the job performance.
  • Rapidly assess whether life-threatening criteria was present and took immediate action.
  • Maintained current knowledge of treatment protocols and response requirements.
  • Interact with patients, families, hospital staff, and the general public.

911 Telecommunicator

American Medical Response
02.2017 - 02.2019
  • Operates a multi-line telephone console and alerting system.
  • Translates information to the appropriate codes.
  • Determine and assign the level of priority of the call and enter the data into the computer-aided dispatch system and radio dispatch purposes.
  • Asks vital questions and provides pre-arrival instructions for emergency medical calls.
  • Monitor and operate a radio console and computer equipment.
  • Receive and respond to a variety of emergency and non-emergency complaints.
  • Ask questions to interpret, analyze and anticipate the caller’s situation as to resolve problems, provide information, dispatch emergency services.
  • Dispatch and coordinate the responses of public safety agencies.
  • Enters and modifies into local, state and national computer databases.
  • Monitor and respond to a variety of technical systems and alarms.

EMT-B

American Medical Response
04.2014 - 04.2017
  • Responded to dispatched emergency assignments quickly and safely.
  • Assessed patient condition through physical and verbal exams and by collecting information from others at the scene.
  • Interpreted limited histories and used physical examinations to identify potential underlying critical issues.
  • Monitored patients for changes, and reviewed and revised plans accordingly.
  • Kept vehicles ready for emergencies by cleaning them and keeping medical supplies stocked.
  • Participated in frequent call response in partnership with Critical Care RNs, Fire Departments, or law enforcement personnel.

Youth Service Worker

YMCA
06.2004 - 06.2010
  • Maintained client progress notes and assisted in developing goal-orientated service plans.
  • Supervised youth recreational activities and facilitated workshops surrounding education, employment and self-development.
  • Assisted with crisis intervention by redirecting negative behaviors, offered peer counseling and encouraged civic engagement with members of the surrounding community.
  • Ensured all case records and files were maintained in a proper manner and in accordance with confidentiality policy.

Education

High School Diploma -

OH Platt High School
Meriden
06-2007

No Degree - EMT-B

New Haven Jobcorps
New Haven
10-2013

Skills

  • Active listening
  • Teamwork
  • Decision making
  • Interpersonal Communication
  • Security
  • Problem Solving
  • EMT Experience
  • Typing
  • Creativity
  • Communication
  • Time Management
  • Data analysis
  • Dispatch software
  • Call prioritization
  • Public safety awareness
  • Stress tolerance

Certification

  • EMT-B
  • Healthcare Provider Certification
  • CPR Certification
  • CPI Certification

Timeline

EMS Dispatcher

Maricopa Ambulance
01.2023 - Current

Emergency Department Technician

Stamford Hospital
12.2021 - 10.2022

Call Taker

Nelson Ambulance
04.2021 - 12.2021

911 Telecommunicator

American Medical Response
02.2017 - 02.2019

EMT-B

American Medical Response
04.2014 - 04.2017

Youth Service Worker

YMCA
06.2004 - 06.2010

High School Diploma -

OH Platt High School

No Degree - EMT-B

New Haven Jobcorps

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JON SPENCER