Jonathan Aguilar
El Mirage,Az
Summary
More than 2 years of progressively responsible retail experience with national retail chains. A natural leader with a proven record of exceeding sales targets and driving excellent customer service. Trained and mentored new associates on methods and techniques to drive excellent customer service, leading to customer retention and loyalty. Passionate about helping customers and delivering excellent shopping experiences by applying extensive product knowledge to meet customer needs and provide solutions. A consummate team player who is self-motivated and thrives in a collaborate environment. Dedicated Front End Supervisor well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas.
Overview
7
7
years of professional experience
Work History
Beverage Delivery Driver
Crecent Crown Distributing
04.2022 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Verified accuracy of all deliveries against order forms.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Inspected load security and checked for damages.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
- Filled out load paperwork and DOT-mandated log books.
- Inspected load security and checked for damages.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Operated with safety and skill to avoid accidents and delays.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Monitored and managed fuel consumption and expenses for management reporting.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
Merchandise
CRECENT CROWN DISTRIBUTION
04.2019 - 04.2022
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Updated pricing and signage to complete product displays and educate customers.
- Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Worked with managers and advertising directors to optimize promotions.
- Answered customer questions regarding store merchandise, department information and pricing.
- Created attractive displays to promote items.
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Verified products appeared at correct locations in proper quantities.
- Educated employees on new merchandise during seasonal workshops.
- Rotated manufacturer products as needed.
- Established strong vendor relationships to maintain and support business.
- Established vendor performance metrics to evaluate service.
- Inspected merchandise for quality and arranged proper display location on floor.
- Organized on-site trainings to educate management and sales staff on benefits and care of product lines.
- Communicated with vendors to answer questions, order samples and resolve issues.
- Used pallet jacks to move and position merchandise.
- Operated cardboard balers, forklifts and trash compactors safely.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Conferred with store managers to obtain information about customer needs and preferences.
- Arranged consistent shelves, bins, and racks at 6 locations by following established planograms.
Sales Associate
Office Depot
03.2017 - 06.2019
- Trained and served as a peer coach for new sales associates.
- Greeted customers and ascertained needs to ensure high-quality service and appropriate product recommendations.
- Organized racks and shelves to maintain visual appeal of the store.
- Attained top performance in mobile sales with targeted, highly satisfied business customers by delivering exemplary service and assistance.
- Analyzed and properly processed product returns, assisting customers with other selections as needed.
- Maintained excellent knowledge of complex technology devices and products to assist customers in making selections to meet business and personal needs.
- Accepted and processed returns.
- Prepared merchandise for distribution and placement across sales floor.
- Prepared sales slips and sales contracts.
- Collaborated with in-store maintenance, stocking, merchandising and upkeep, successfully prioritizing tasks in order to achieve a wide range of daily objectives.
- Stocked shelves and supplies and organized displays.
- Worked collaboratively in team environment.
- Reported incidents to management.
- Managed customer cash and credit card transactions using company point of sale system.
- Provided repeat customers with exceptional care and attention.
- Managed and tracked supply using company inventory management software.
- Answered questions regarding store policies and merchandise.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Skills
- Customer service focus
- Merchandising expertise
- Relationship building
- Cash register operations
- Communication skills
- Exceptional customer service
- Sales training
- Opening and closing procedures
- Excellent people skills
- Products and services
- Stocking and replenishing
- Cash handling
- Problem-solving skills
- Multi-tasking strength
- Shipment processing
- Client service
- Pallet Jack Operation
- Loading and Unloading
- Current CDL License
- Equipment Monitoring
- Four-Axle Vehicles
- Pre-Trip and Post-Trip Inspections
- Familiarity with DOT Regulations
- Responsible Driver
- Licensing Requirements
- Ability to Lift 50 Pounds
- Load Safety
- Refund Processing
- Secure Loads
Timeline
Beverage Delivery Driver
Crecent Crown Distributing
04.2022 - Current
Merchandise
CRECENT CROWN DISTRIBUTION
04.2019 - 04.2022
Sales Associate
Office Depot
03.2017 - 06.2019
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