Jonathan Allington
Surprise
Summary
Dynamic leader with proven expertise in operations management and P&L management, honed over years at Islands Restaurants and Rainforest Cafe. Excelled in driving business growth, enhancing customer relations, and leading high-performance teams. Achieved significant market share expansion through strategic planning and execution, showcasing exceptional problem resolution and team-building skills.
Overview
24
24
years of professional experience
Work History
General Manager
Mission BBQ
11.2024 - Current
- Directed daily operations to ensure optimal guest satisfaction and service efficiency.
- Implemented training programs to enhance team performance and operational standards.
- Analyzed financial reports to identify cost-saving opportunities and drive profitability.
- Led cross-functional teams in executing strategic initiatives aligned with company objectives.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
General Manager
Islands Restaurants
09.2015 - 11.2024
- MIT GM for 5 years
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Developed and implemented strategies to increase sales and profitability.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Interacted well with customers to build connections and nurture relationships.
Restaurant Manager
Rainforest Cafe
07.2002 - 09.2015
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
Education
General Studies
Fullerton College
Fullerton, CA06-2004
Skills
- Leadership and team building
- P & L Management
- Problem Resolution
- Operations Management
- Efficient multi-tasker
- Customer relationship management
- Goal setting
- Administrative skills
- Motivation
Timeline
General Manager
Mission BBQ
11.2024 - Current
General Manager
Islands Restaurants
09.2015 - 11.2024
Restaurant Manager
Rainforest Cafe
07.2002 - 09.2015
General Studies
Fullerton College