Jonathan Bustos
Maricopa
Summary
Dynamic professional with extensive experience in billing and customer service, notably at Nextcare Doctors Urgent Care. Proven problem-solver skilled in insurance billing and claims review, fostering strong relationships with clients and colleagues. Recognized for accuracy in cash handling and maintaining HIPAA compliance, ensuring seamless operations and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Barista
Starbucks
03.2025 - Current
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Controlled line and crowd with quick, efficient service.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils, and seating areas daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Packaged bagels, muffins and other food items for customer purchase.
- Used POS system to accurately enter orders and process payments.
Cash Posting Specialist
Telgian
03.2023 - 03.2024
- Organized and prepared billing documentation.
- Implemented useful procedures to establish accuracy in cash handling, counting and reporting.
- Developed and maintained professional working relationships with customers, co-workers and vendors to build trust and rapport.
- Supported management by processing invoices and documents with consistent on-time delivery.
Billing Coordinator
Nextcare Doctors Urgent Care
12.2019 - 01.2022
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Adhered to established standards to safeguard patients' health information.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Liaised between patients, insurance companies, and billing office.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Verified insurance of patients to determine eligibility.
Medical Claims Representative
State Farm
08.2019 - 12.2019
- Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
- Assessed medical claims for compliance with regulations and corrected discrepancies.
- Identified and resolved discrepancies between patient information and claims data.
- Generated, posted and attached information to claim files.
- Maintained confidentiality of patient finances, records, and health statuses.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
Education
High School Diploma -
Maricopa High School
Maricopa, AZSkills
- POS systems
- Team player
- Problem-solving
- Cash handling
- HIPAA compliance
- CPT coding
- Payment posting
- Claims review
- Insurance billing
- Billing and collection procedures
- Invoice processing
- Medicare and medicaid process
- ICD-9
- Patient billing
Timeline
Barista
Starbucks
03.2025 - Current
Cash Posting Specialist
Telgian
03.2023 - 03.2024
Billing Coordinator
Nextcare Doctors Urgent Care
12.2019 - 01.2022
Medical Claims Representative
State Farm
08.2019 - 12.2019
High School Diploma -
Maricopa High School