Jonathan Conner
Phoenix
Summary
Security professional with solid background in protecting assets and ensuring safety. Proven ability to assess risks, manage security protocols, and respond effectively to incidents. Strong focus on collaborative team efforts and adapting to evolving security needs. Reliable and skilled in surveillance, access control, and emergency response.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Security Officer
Grand Hyatt Scottsdale Resort
Scottsdale, AZ
02.2026 - Current
- Monitored premises to ensure guest safety and security compliance.
- Conducted regular patrols, identifying and addressing potential hazards proactively.
- Collaborated with law enforcement during emergency situations to enhance response effectiveness.
- Trained junior staff on security protocols and emergency response procedures.
- Responded to incidents promptly, documenting events for management review and action.
- Implemented access control measures, ensuring authorized entry to restricted areas.
- Developed and maintained strong relationships with guests, enhancing overall satisfaction and trust.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Deescalation Specialist/Team Supervisor
M.I.B.
Minneapolis, MN
03.2021 - 01.2025
- Facilitated effective dialogue to promote understanding and respect in communication between diverse individuals and groups.
- Implemented strategies to defuse potentially dangerous situations, fostering a secure environment for everyone involved.
- Provided necessary tools and resources to enhance team performance and efficiency.
- Acted as a neutral third party to help negotiate and mediate disagreements, seeking win-win outcomes.
- Led initiatives to develop and implement de-escalation policies and protocols, enhancing organizational effectiveness. Compiled comprehensive daily reports to track progress and performance.
- Supervised a team of de-escalation specialists, providing guidance, support, and training.
- Conducted regular performance evaluations and offered constructive feedback to team members.
- Developed and delivered training programs for staff on effective de-escalation techniques and conflict resolution strategies.
- Manage and oversee situations requiring crisis intervention, ensuring that de-escalation specialists intervene effectively.
Switchboard Operator
Park Nicollet
Minneapolis, MN
09.2017 - 03.2021
- Provided exceptional customer service by answering, screening, and directing incoming calls promptly and courteously to the appropriate person or department.
- Used paging systems or intercoms to locate and contact employees within the organization as needed.
- Maintained the switchboard equipment, reported any malfunctions, and suggested improvements for more efficient call handling.
- Maintained accurate call logs to ensure effective communication tracking and follow-up.
Education
Associate Degree - Sociology/Psychology
Anoka Ramsey Community College
05.2013
Skills
- Data Entry
- Management
- De-Escalation Skills
- Negotiation
- Self & Situational Awareness
- Non-Lethal Force
- Redirecting and Reassuring
- Combat Training
- Organization
- Report Writing
- Scheduling
Certification
- CPR/First Responder
- Non-Lethal Force
- De-escalation force
- Arizona Unarmed Security Guard Registration
Timeline
Security Officer
Grand Hyatt Scottsdale Resort
02.2026 - Current
Deescalation Specialist/Team Supervisor
M.I.B.
03.2021 - 01.2025
Switchboard Operator
Park Nicollet
09.2017 - 03.2021
Associate Degree - Sociology/Psychology
Anoka Ramsey Community College
Awards/Activities
- Employer of the Year (2022)
- 100% Attendance Award (2024)
ADDITIONAL INFORMATION
- Languages: English